lockout line · answered 24/7
Locked out? Don't read. Call.
One call gets you the price range, the after-hours adder if one applies, and the honest arrival window — all before a van moves. Everything below is just the same promises, written down.
- house or apartment lockout · $95–$140
- business lockout · $110–$160
- car lockout · $85–$135
- broken key extraction · $85–$125
daytime totals, trip fee included · evenings + $40 flat · overnight/Sun + $85 flat
arrival windows · quoted from where the van is
How long you'll actually wait
These are the windows we quote in a normal week. The dispatcher confirms yours on the call from the van's real position — and if we can't make it worth your wait, we'll say so and you can call someone closer. No hard feelings.
Durham core
20–40 min for lockouts
Downtown · Old West Durham · Trinity Park · Duke Park · Watts-Hillandale
North & East Durham
30–50 min
Braggtown · Gorman · Merrick-Moore · Falconbridge
RTP & South Durham
30–55 min
Research Triangle Park · Parkwood · Southpoint · Hope Valley
Neighbor towns
40–70 min
Chapel Hill · Carrboro · Hillsborough · North Morrisville
while the van is rolling
Five things to have ready
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01
A photo ID — or another way to prove it's your door
We check on every lockout; it's why you can trust us with a lock at all. ID locked inside? Mail, a lease on your phone, or a neighbor vouching works.
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02
Your exact address, plus a landmark
“The blue duplex behind the bakery on Ninth” beats a pin that's two houses off. Porch light on at night if you can.
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03
A phone with some battery
The tech calls when they're close. If you're at 2%, tell the dispatcher — we'll agree a meeting spot that doesn't depend on your phone.
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04
A quick think: is anything actually open?
Back door, garage keypad, a roommate twenty minutes away? Say so. We have told plenty of callers they don't need us — that call is free.
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05
A card to pay with
Card, tap, or check. You'll get an itemized invoice on the spot. Nobody from this shop will ever demand cash to open your door.
no bait · no switch
Still locked out?
The dispatcher answers around the clock. You'll have a price range and a real arrival window before this sentence would have finished loading.
Mon–Sat 8 am – 6 pm · lockout line answered 24/7