Contact
Talk to a real person
Existing customer support, application help, or just have a question. We staff in Austin, TX — humans answer the phones.
Reach us
Channels + hours
Phone — existing customers
1 (888) 555-LEND · Mon–Fri 7am–9pm CT, Sat–Sun 9am–5pm CT. Average wait under 90 seconds.
Phone — applications
Same number. If you’re mid-application and stuck, we have specialists who can walk you through it.
Email
support@crescentloans.com · We respond within 4 business hours, often same-hour.
Secure portal
Existing customers: log in to send secure messages about your account. Click ‘Sign in’ from the top right.
Mailing address
Crescent Loans · 1209 N. Orange Street · Wilmington, DE 19801. For legal correspondence and disputes.
Tax forms (1099)
1099-INT mailed by Jan 31 each year. Also accessible via the customer portal for current and prior years.
Other inquiries
Specific channels
Press
press@crescentloans.com · Media inquiries answered within 24 business hours.
Careers
careers@crescentloans.com · We’re hiring underwriters, engineers, and customer support. Fully remote-first.
Partnerships
partnerships@crescentloans.com · Embedded lending, white-label, or referral inquiries.
Hardship
If you’re struggling to make a payment, call us before missing one. We have payment-pause and term-extension programs.
Legal + compliance
Disclosures
- Crescent Loans is a federally registered lender. NMLS Unique ID #2401508. State-by-state licenses available on request.