Contact
crescent.
New loan · servicing · hardship · credit reporting · press · compliance. Six channels. 7 days · 8am — 9pm ET. Most calls answered within 2 rings; loan officers respond within 1 business hour.
- CH-01
New loan · pre-qualify + apply
support@crescentloans.com · 1 (888) 555-LEND · 7 days · 8am — 9pm ET. Loan officers respond within 1 business hour during business hours.
- CH-02
Active customer · payment + servicing
service@crescentloans.com · 555-7000 ext 2. Auto-pay setup · payoff statements · skip-a-payment requests.
- CH-03
Hardship + deferment
hardship@crescentloans.com · we work with customers facing financial hardship. Forbearance available with documentation; no late-payment hits during program.
- CH-04
Credit reporting · disputes
credit@crescentloans.com · disputes acknowledged within 5 business days. Furnishing-error corrections within 30 days when validated.
- CH-05
Press + media
press@crescentloans.com · executive interviews · industry trends · responsible-lending practices. Within 1 business day for breaking inquiries.
- CH-06
Compliance + complaints
compliance@crescentloans.com · or BBB · or CFPB at consumerfinance.gov/complaint. Every complaint reviewed within 5 business days.
- C-01
NMLS #142884 · direct lender
Crescent Loans Holdings, LLC. NMLS #142884. Licensed direct lender in 47 states. State licenses available at /licenses.
- C-02
Equal Credit Opportunity
Equal Credit Opportunity Act compliant. We don't discriminate by race · color · religion · national origin · sex · marital status · age · receipt of public assistance.
- C-03
Privacy + data sharing
GDPR + CCPA + GLBA compliant. We don't sell customer data to third parties. Service-related data shared only with loan-servicer + collection partners under DPAs.
