New patients
Plan your child's visit in two questions
Tell us your child's age and why you're coming, and we'll hand you the exact checklist — what to bring, what will happen, and how long it takes. Both clinics are welcoming new families.
Before anything else
- Call 911 or go to the nearest emergency department if your child is struggling to breathe, unusually unresponsive or hard to wake, having a seizure, badly injured, or if your instincts say emergency.
- Call our 24/7 nurse advice line at (613) 555-0199 for urgent worries that can't wait — a registered nurse will help you decide what to do next.
- This tool helps you prepare for a booked visit. It does not assess symptoms and should never delay care your child needs now.
The visit-prep tool
Step 1 of 2
Your visit plan
What to bring
Tick items off as you pack — this list remembers where you left it.
What to expect
Checklist in hand? Let's get you booked.
This tool offers general preparation guidance only — it isn't medical advice and it never assesses symptoms. When in doubt, call us.
The first visit, start to finish
Four steps, no surprises
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1. Say hello
Call the clinic or send the contact form. We'll book a first visit at whichever clinic suits you and answer the 'are you taking new patients' question with a yes.
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2. Paperwork, minus the clipboard
Registration and health-history forms arrive by email before your visit, so the waiting room stays for waiting. Prefer paper? The front desk keeps copies.
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3. Records, transferred for you
Sign one transfer form and we request your child's records from the previous clinic directly. You don't chase anything.
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4. The visit itself
First visits are booked long on purpose — history, exam, growth review, and enough time for every question on your list. You leave with the next visit already planned.
About the forms
- New-patient registration and health history — emailed before your first visit
- Consent to transfer records — one signature, we handle the rest
- School, daycare, camp, and sports forms — bring them to any visit
- Routine visits are covered by provincial health insurance; a short list of administrative fees for certain forms is posted at reception
Expecting a baby?
Book a free prenatal meet-and-greet: see the clinic, meet a clinician, and ask how the first weeks work before there's a car seat in your hallway. Newborns are seen within two business days of coming home.
Prefer a human to a tool?
Call either clinic and our front desk will book your first visit, explain the forms, and answer everything the internet couldn't.