FAQ
Questions, answered.
Short answers to what homeowners ask us most. Still unsure? A person answers the phone.
Booking and visits
How fast can you get here?
Most repair calls are seen the same or next day. No-heat and no-cooling calls get same-day slots that we hold open every day of the season.
What is a two-hour arrival window?
You pick a window like 10 a.m. to 12 p.m. The tech texts you a photo and an ETA when they head your way. If we ever run late, dispatch calls you before the window ends.
Do you work evenings and weekends?
Our office runs weekdays 7 to 7 and Saturdays 8 to 4. Outside those hours we keep a tech on call for no heat and no cooling.
I smell gas. Should I call you?
Not first. Leave the house now and call 911 and your gas utility from outside. Do not use switches, phones or anything electrical inside. Call us once the utility says it is safe.
Prices and quotes
Do you charge for quotes on new systems?
No. Install quotes are free. Repair visits have a diagnostic fee that is credited toward the repair if you go ahead.
Why do you show three options?
Because the right system depends on your budget and plans. Each option shows the full installed price, efficiency and warranty, so you can compare without a sales pitch.
Are your prices final?
Repair prices are agreed before work starts. Install quotes are fixed unless the scope changes, and any change is priced and approved by you first.
Is HST included?
Prices on this site are before HST. Your written quote shows the tax as its own line.
Systems and plans
How long do furnaces and air conditioners last?
A well-kept furnace often lasts 15 to 20 years and a central AC 12 to 15. Yearly tune-ups are the easiest way to reach the top of that range.
Do heat pumps work in Ottawa winters?
Yes, cold-climate models keep heating well below -20 °C. We size a backup heat source for the coldest nights and show you how it works in your home.
What does the maintenance plan include?
Essential covers two tune-ups a year, priority booking, 15% off repairs and no after-hours fee. Complete adds filters, a humidifier pad and 20% off repairs.
Can I cancel my plan?
Yes, any time. Monthly plans stop at the end of the month. Yearly plans are refunded for unused months, minus any visit already done.
Warranty and licensing
What warranty do I get?
New systems come with 10 years parts and labour, registered in your name before we leave. Repairs carry one year parts and labour.
Are your technicians licensed?
Yes. Gas work is done by licensed gas technicians and refrigeration work by licensed refrigeration mechanics. Registration numbers are on every quote. (This is a fictional demo business.)
Did not find your answer?
Call (613) 555-0148 or send a note. We reply the same business day.
Comfortable again, on your schedule.
Pick a two-hour window online, or call and a person answers.