The fine print, legible
Delivery & returns
Furniture buying falls apart at the doorstep, so this page answers the doorstep questions first: what it costs to get here, how long it takes, and what happens if it isn't right.
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Free delivery over $999
Standard delivery is $59 below that.
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White-glove for $199
Carried in, assembled, packaging taken away.
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30 days to decide
Live with it first. Returns are picked up.
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10-year frame warranty
Two years on covers, finishes and moving parts.
Two ways through your door
Standard delivery
$59 · free over $999
Boxed and tracked to your door or building lobby. Assembly hardware and tools are in the box; most pieces assemble in 10 to 45 minutes.
White-glove delivery
$199 flat · per order
A scheduled two-person crew carries the piece to its room, assembles and places it, and takes every scrap of packaging away for recycling. Tell us about stairs, elevators and awkward hallways when you order.
| Service | Cost | What happens |
|---|---|---|
| Standard delivery |
$59 free over $999 |
Boxed and tracked to your door or building lobby. Assembly hardware and tools are in the box; most pieces assemble in 10 to 45 minutes. |
| White-glove delivery |
$199 flat per order |
A scheduled two-person crew carries the piece to its room, assembles and places it, and takes every scrap of packaging away for recycling. Tell us about stairs, elevators and awkward hallways when you order. |
You choose between the two at checkout, and the totals update before you confirm anything.
Lead times, honestly
We don't warehouse finished furniture. Pieces are built when you order them, and every product page shows its own lead time next to the price. The general shape:
- Parcel pieces
- 1 to 4 weeks
- Side tables, chairs, stools and shelves: smaller pieces that ship by courier.
- Freight pieces
- 4 to 8 weeks
- Sofas, beds, tables and case goods, built to order and moved by a two-person freight team.
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01
Ordered
You get a confirmation with your lead time.
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02
In the workshop
A note when your piece starts, and one halfway through.
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03
On its way
Tracking for parcels. Freight is booked in a two-hour window.
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04
Delivered
Your 30 days to decide start now.
Returns: 30 days, no essay required
- You have 30 days from delivery to decide. Live with it, sit on it, measure it against the drawing.
- If it isn't right, write to us and we'll arrange the return: a courier label for parcel pieces, a pickup crew for freight pieces.
- Refunds go back to the original payment method within 5 business days of the piece reaching us.
- Return shipping is taken from the refund at the same rates as delivery: $59 for parcel, $199 for a freight pickup.
- Every frame carries a 10-year structural warranty. Covers, finishes and moving parts are covered for 2 years.
Asked often
Can I choose white-glove for just one item in my order?
Delivery is chosen per order, not per item, because mixing crews and couriers on one order is how things get lost. If you'd like to split an order across the two services, place it as two orders or ask us to arrange it.
What if the piece doesn't fit through my door?
Check the drawing first: every product page lists the piece's assembled dimensions, and anything that won't pass a standard 76 cm opening says so in its spec table. If a white-glove crew can't get a piece in safely, it goes back with them and we refund you in full, less the delivery fee.
Do you deliver outside Canada?
This demo store pretends to ship across Canada and the continental US. Nothing actually ships, because Maren Home is a fictional brand on a sample website.
How do returns work on made-to-order upholstery?
Same 30 days as everything else. Upholstered pieces are made to order, so we ask that covers stay on and pets stay off until you've decided. Returned pieces are donated or resold as seconds, never sent to landfill.
More answers on sizing, materials and the showroom in the full FAQ, or ask us directly. A person answers, usually the same day.