Real
support.
Consults, returns, bench plots, warranty, DOA cover and direct answers — six paths, all staffed by engineers, not a call centre. Replies land within four business hours.
- Consult
Pre-purchase · 30 min · free
A free call with a real audio engineer. Bring your use case and budget; we'll spec a rig together. No sales pressure, no commission.
- Returns
30-day audition period
Thirty days from delivery to return, free return shipping, no restocking fee. The audition window is real and plenty of customers use it.
- Bench plots
Per-unit measurements
Buy a unit and we ship its own bench-test plot in the box — not the model's, that specific unit's. Audited THD, noise and output impedance.
- Warranty
Manufacturer + Drift-extended
Full manufacturer warranty plus a one-year Drift extension on bench-tested SKUs. Service is routed to our in-house tech; most fixes ship within two weeks.
- DOA
Defective on arrival · expedited
If a unit arrives dead in the first 30 days we cross-ship a replacement same-day. You don't return first — we trust you at this stage.
- Ask
Staff respond directly
Email support@driftaudio.com and a human replies within four business hours. No chatbot, no AI summary.
