Support center
Audition policies, warranty + repair, dealer info, order help. The support team is in Boulder — every message is answered by a person who has used the gear.
Buy it. Live with it. Send it back if it’s wrong.
Every order ships with a 30-day in-home audition window. Full-rig bundle orders double that to 60 days. We pay shipping both ways. No restocking fees, no “like new” condition fine print, no “original packaging” gotchas.
What we ask: Don’t modify the gear (no soldering, no removing serial numbers). Keep the box. Use the included shipping label when you send it back. We’ll process the refund within 3 business days of receipt.
The exception: custom-built tube amps and one-of-a-kind vintage gear are clearly marked as final-sale on the product page. Everything else is auditionable.
5-year extended warranty included. In-house repair for most gear.
Every product over $400 ships with a 5-year extended warranty (the manufacturer’s 1-2 year warranty plus our additional 3-4 years). Covers manufacturing defects, transport damage, and component failures from normal use. Doesn’t cover misuse, water damage, or modifications.
In-house repair: 60% of repairs are done in our Boulder workshop within 5-10 business days. The other 40% (typically board-level fixes that need manufacturer parts) ship to the manufacturer with full coverage. We pay shipping both ways for any in-warranty repair.
Out-of-warranty: we still repair, just at cost. Ballpark $80-150 for cable repairs, $200-400 for amp service, $300-700 for headphone driver replacements. Honest quotes, no surprises.
Manufacturer warranty. Real serial numbers. No grey market.
Drift is an authorized dealer for 84 audio brands including Sennheiser, Focal, HiFiMAN, Audeze, Schiit, Holo Audio, Denafrips, Cayin, ZMF, Rega, KEF, and many more. Every product ships with a manufacturer-backed warranty registered to your name.
If you’ve seen a price online that seems too good to be true, it probably is — grey market gear from non-authorized sellers ships without warranty support and the manufacturer won’t honor service. We won’t race those prices to the bottom; we’ll match an authorized-dealer price match where one exists.
Order help
- Tracking link is in your order confirmation email. We ship Mon-Fri from Boulder, CO. Standard shipping is 3-7 business days domestic, 10-14 international. Free over $200 in the US, free over $500 international.
Updates that matter, monthly
New gear, in-stock alerts on hard-to-find pieces, listening room schedule, and the occasional long-form review. 1 email a month.