Support
The practical stuff, answered straight
Trials, shipping, warranties, and the questions people are embarrassed to ask (don't be — the burn-in one is our favorite).
30 days
Home trial on everything
Full refund, no restocking fee, no interrogation.
$0 / $12
Shipping over / under $99
Tracked and insured either way; express $29.
1–5 yrs
Warranty, handled by us
Per-product terms on every spec sheet. No manufacturer runaround.
Frequently asked
Every product ships with a full 30-day trial. Listen at home, on your own gear, with your own music. If it isn't right, start a return from your order email and send it back in the original packaging for a full refund — no restocking fee, no interrogation. We'd rather you return something than keep the wrong gear.
Orders over $99 ship free (tracked and insured). Below that, flat $12. Standard delivery is 2–5 business days; express (overnight to most metro areas) is $29 at checkout. Everything leaves our Portland warehouse the same business day if ordered before 2 pm Pacific.
Yes — to most countries, with duties and taxes calculated at checkout so there are no surprises at the door. International orders get the same 30-day trial; return shipping is on us for warranty issues and on you for change-of-mind.
Warranty terms are set per product and shown on every spec sheet — from 1 year on accessories up to 5 years on Halvorsen flagships and Voltbridge Class-A amplifiers. We handle all claims directly: no being bounced to a manufacturer, ever.
Mechanically, drivers relax slightly over their first hours of use — measurable, tiny, and mostly inaudible. The larger change is your ears adjusting to a new tuning. Our advice: listen normally for a week before forming strong opinions, and don't run pink noise overnight expecting a different headphone in the morning.
Check two numbers on the spec sheet: impedance and sensitivity. Under 50 Ω and over 100 dB/mW generally means no amp required. Planar magnetic designs and anything over 100 Ω will audibly benefit from one. The rig builder flags mismatched pairings automatically — that's what it's for.
Please do. Our Portland listening room stocks every product on this site, wired into reference chains and ready for your own playlist. Walk-ins welcome Tuesday through Saturday; book a private hour on weekends through the contact page.
No — Drift Audio is a fictional demonstration store designed and built by SearchPod to show what a specialty e-commerce site can be. Products, prices, reviews, and people are all invented. No orders are fulfilled and no payments are processed.
Still stuck?
A human who actually listens to this gear reads every message.