School of Health Professions
Connected Care Lab
Dr. Amara Osei
Associate Professor, Health Informatics
Research focus: Patient-portal design for older adults
Dr. Osei's lab studies why patients over 70 abandon health portals — and redesigns the portals instead of blaming the patients. Her team's plain-language results screens are being piloted across the regional health network, and undergraduate research assistants have co-authored four of the lab's last six papers.
“If a 78-year-old can't find her test results, that's not her failure. It's a design decision someone made — and design decisions can be unmade.”