Reviews
Agencies that only show five-star reviews are curating, not reporting. Here's the honest spread — and our replies where we had explaining to do.
4.8
214 reviews (illustrative)
★★★★★
June 2026
Our old carrier raised us two renewals in a row with zero claims. Lena re-quoted us across four companies, walked us through why the cheapest one wasn't the best one, and moved everything over — including cancelling the old policies for us. The explanation of what we were actually buying was worth as much as the savings.
Rachel T. · Westerville
★★★★★
May 2026
Bought my first house this spring. Marcus explained rebuild cost vs market value in about ninety seconds, flagged that the seller's roof was older than the listing said, and got me a carrier that didn't punish me for it. My lender said it was the smoothest insurance binder they'd seen all month.
Dev P. · Columbus
★★★★★
May 2026
A storm put half an oak tree through our garage roof last fall. One call to Tom. He three-way-called the carrier with us, told us what photos to take before cleanup, and when the first estimate came in low he pushed back with the adjuster directly. Check arrived twelve days later.
Karen & Jim M. · Gahanna
★★★★★
April 2026
I came in convinced I needed whole life because a friend was selling it. Priya ran the numbers both ways and told me plainly that term put my family in a stronger position for a third of the cost. An agency that talks you OUT of the expensive thing is an agency you keep.
Aisha B. · Worthington
★★★★
April 2026
Coverage review was genuinely eye-opening — we had a rental property on a homeowners policy and never knew it was a problem. Only reason for four stars: it took about a week to get the full proposal back during spring renewal crunch. Worth the wait, but set expectations.
Miguel S. · Westerville
Porchlight replied
Fair, Miguel — spring renewals stack up and we'd rather be slow than sloppy. We've since added a second service advisor for March–May. Thanks for sticking with us. — Dana
★★★★★
March 2026
Landlord required a policy before move-in on a Friday. Called at 3:40pm, had proof of insurance in my inbox by 4. They also caught that my guitar needed scheduling — the standard limit wouldn't have replaced it.
Jordan K. · Columbus
★★★
February 2026
Full marks for honesty: after shopping my auto and home across their carriers, they told me my current direct insurer's price was better and I should stay put for now. Three stars because I walked away with homework instead of savings — but I'll be back at renewal, which I suppose is the point.
Sandra L. · New Albany
Porchlight replied
We'll take that trade every time, Sandra — 'stay where you are' is a real answer and we'd rather earn the next renewal than force a bad move. See you in the fall. — Marcus
★★★★★
January 2026
Adding our 16-year-old felt like a second mortgage everywhere we looked. Porchlight moved us to a carrier with a strong good-student discount, added the umbrella we should have had anyway, and the total came in under what our old carrier wanted for the auto policy alone.
The Okonkwo family · Blacklick
★★★★
December 2025
Hail claim on the roof went fine, but I was frustrated the payout used depreciation I didn't know applied. To their credit, Porchlight showed me exactly where my old policy said it — then moved me to a carrier with full replacement roof coverage at renewal. Wish that conversation had happened a year earlier, hence four stars.
Beth H. · Westerville
Porchlight replied
That one stung us too, Beth. Roof schedules are now a named line item in every home review we run — nobody should learn about depreciation from an adjuster. — Tom
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