Returns · 90 days · any store
Bought at one Holloway? Return at any. 90 days, receipt or no — we'll find the order in our system. No restocking fee under $200.
CONTACT · 6 CHANNELSWITHIN 2 RINGS · USUALLY · 4 GENERATIONS
Phone, walk in,
or write Margaret.
Six ways to reach us. The phone is fastest — same number for all 3 stores; routes to the closest. Email gets answered within four business hours; Margaret reads them herself most days. Walk-in always works.
AISLE01CHANNELS · 6 WAYS
WITHIN 2 RINGS · USUALLY
Six
channels.
Phone, email, walk-in, contractor accounts, restoration, press. Same answers across all six. Margaret reads the inbox; the store managers run the counters; nobody hides behind a phone tree.
- CH-01
Phone · any store
1 (612) 555-0349 · usually answered within 2 rings · routes to the closest store · 7 am — 7 pm Mon — Sat
- CH-02
Email · general
store@hollowayhardware.com · responses within 4 business hours · Margaret reads them personally most days
- CH-03
Walk in · any of 3 stores
Falcon Heights · Roseville · Maplewood. The counter is the fastest path; usually a 30-second wait.
- CH-04
Contractor accounts
contractors@hollowayhardware.com · 5 — 15% off most items · net-30 billing · setup 1 — 2 business days
- CH-05
Restoration + special order
specialty@hollowayhardware.com · vintage parts · 2 — 6 weeks via specialty suppliers · Janelle and Pedro coordinate
- CH-06
Press + community
Margaret directly · margaret@hollowayhardware.com · Twin Cities press + Habitat + community partnerships
AISLE02POLICIES · CONCERNS · ACCESSIBILITY
The
fine print.
Returns, privacy, concerns, accessibility. We're a family-owned 63-year-old business; we don't hide behind a corporate ticket system. Talk to Margaret directly for anything tricky.
Privacy
We don't sell customer data. Information collected used only for service. GDPR + CCPA compliant. Right-to-be-forgotten honored within 30 days.
Concerns + complaints
Talk to Margaret or the store manager directly. We're family-owned 63 years; we don't hide behind a corporate ticket system. Most concerns resolve in conversation.
Accessibility
All 3 stores ground-level + ADA-compliant. Curbside pickup near east doors. Email accessibility@hollowayhardware.com for personalized accommodations.
AISLE03STILL HAVE A QUESTION? CALL US
