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03 The process

Six phases, told the way they actually go.

Every builder publishes a process diagram. Ours comes with the parts diagrams leave out: what each phase honestly costs, how long it honestly takes, and the places projects usually go wrong — with what we do about each one.

The six phases

  1. 90 minutes · no fee

    The first meeting

    Ninety minutes at the studio — your brief, your site if you have one, and real numbers in plain English: what homes like yours have actually cost, and how long they actually took.

    • A frank conversation about fit, in both directions
    • Regional cost-per-square-foot ranges, stated out loud
    • A written summary of what we heard, within the week

    The honest part

    We take on eight homes a year. If the fit isn't right — budget, style, timing or chemistry — we'll say so at this table and suggest two or three builders we genuinely trust. About a third of first meetings end exactly that way, on good terms.

  2. 4–6 weeks · fixed-fee agreement

    Feasibility & budget alignment

    Before design begins we make sure the project can exist: site walk, zoning and utilities review, and an order-of-magnitude budget built from your brief against our last five years of real cost data.

    • Site and zoning findings, in writing
    • An order-of-magnitude budget — honestly a range, roughly ±15%
    • A schedule skeleton from design start to move-in

    The honest part

    An early number is a range, not a promise, and anyone who gives you a single confident figure before design exists is guessing at your expense. Our range narrows at every checkpoint that follows — that's the point of the process.

  3. 4–9 months

    Design & documentation

    Schematic design, design development, construction documents — with our estimator pricing the scheme at 30, 60 and 90% so the design and the budget never drift apart. You'll never fall in love with a house you can't afford.

    • Schematic design you can walk through and argue with
    • Priced estimate checkpoints at 30 / 60 / 90% documents
    • Permit and construction documents

    The honest part

    Design takes longer than anyone expects — and rushing it is the most expensive mistake available to you. A month saved in drawing is routinely paid back tenfold as change orders in the field. We won't rush it, even when asked nicely.

  4. 3–5 weeks

    Pricing, allowances & contract

    The full line-item budget, the allowance schedule, and the contract — cost-plus with a fixed fee and open book, or a fixed price from complete documents. Both are explained until your questions run out.

    • A line-item construction budget you can actually read
    • An allowance schedule set from your real selections
    • Contingency stated plainly: 5% new construction, 10–15% renovation

    The honest part

    Allowances are where budgets go to die. A teaser allowance — $40 a square foot for stone that actually costs $90 — is how a low bid stays low until it's too late to leave. Ours are set from selections you've already made with Sofia, which is why our final invoices look like our contracts.

  5. 10–20 months

    Construction

    The same superintendent from footings to keys, a Tuesday owner walk every single week, monthly open-book draws, and change orders priced and signed before the work proceeds — not after.

    • Weekly owner walk with schedule and budget, first page, every week
    • Monthly draw with every invoice visible
    • Written, pre-priced change orders — zero verbal approvals

    The honest part

    Permit reviewers, weather and a tile shipment from Italy are outside anyone's control — Solana Point lost six pour windows to a marine winter. What we control is telling you the same week we know, with the recovery plan attached. Bad news early is a service; bad news late is a betrayal.

  6. Move-in + 12 months

    Closeout & the first year

    A zero-item punch list is the goal; a short, dated one is the reality. Then the house and you get a first year together — with us on call and two scheduled visits to catch what settling reveals.

    • Systems walkthrough and a real owner's manual
    • 60-day and 11-month warranty visits, scheduled at closing
    • 2-year systems and 10-year structural warranty, in writing

    The honest part

    A new house moves through its first year — wood shrinks, joints whisper, a door will stick. That's physics, not defect, and pretending otherwise is how builders and owners fall out. The 11-month visit exists precisely because we expect the list, and we bring the caulk.

The money, plainly

How we charge — the version without the fog.

Design and preconstruction is a paid, fixed-fee phase — typically 4–6% of construction cost, quoted before you commit. Construction runs either cost-plus with a fixed fee and full open book, or a fixed price from complete documents. Both are real options; we'll explain the trade-offs until your questions run out, and the journal post below is that explanation in writing.

Read: what a custom home really costs

Design & preconstruction
Fixed fee, 4–6% of construction — quoted in writing at the first meeting
Regional construction cost, 2026
$520–$780 / sq ft new custom · $280–$450 / sq ft whole-house renovation
Contingency, stated in every budget
5% new construction · 10–15% renovation, set by what discovery finds
Change orders
Priced, written and signed before work proceeds — no exceptions in 22 years

Begin

See where your project sits in this process.

The fit check places you: which phase you'd enter, what the first meeting covers for a brief like yours, and whether we're honestly your builder.

The studio: studio@hartwellhomes.example · +1 (555) 019-2400

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