03 The process
Six phases, told the way they actually go.
Every builder publishes a process diagram. Ours comes with the parts diagrams leave out: what each phase honestly costs, how long it honestly takes, and the places projects usually go wrong — with what we do about each one.
The six phases
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90 minutes · no fee
The first meeting
Ninety minutes at the studio — your brief, your site if you have one, and real numbers in plain English: what homes like yours have actually cost, and how long they actually took.
- A frank conversation about fit, in both directions
- Regional cost-per-square-foot ranges, stated out loud
- A written summary of what we heard, within the week
The honest part
We take on eight homes a year. If the fit isn't right — budget, style, timing or chemistry — we'll say so at this table and suggest two or three builders we genuinely trust. About a third of first meetings end exactly that way, on good terms.
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4–6 weeks · fixed-fee agreement
Feasibility & budget alignment
Before design begins we make sure the project can exist: site walk, zoning and utilities review, and an order-of-magnitude budget built from your brief against our last five years of real cost data.
- Site and zoning findings, in writing
- An order-of-magnitude budget — honestly a range, roughly ±15%
- A schedule skeleton from design start to move-in
The honest part
An early number is a range, not a promise, and anyone who gives you a single confident figure before design exists is guessing at your expense. Our range narrows at every checkpoint that follows — that's the point of the process.
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4–9 months
Design & documentation
Schematic design, design development, construction documents — with our estimator pricing the scheme at 30, 60 and 90% so the design and the budget never drift apart. You'll never fall in love with a house you can't afford.
- Schematic design you can walk through and argue with
- Priced estimate checkpoints at 30 / 60 / 90% documents
- Permit and construction documents
The honest part
Design takes longer than anyone expects — and rushing it is the most expensive mistake available to you. A month saved in drawing is routinely paid back tenfold as change orders in the field. We won't rush it, even when asked nicely.
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3–5 weeks
Pricing, allowances & contract
The full line-item budget, the allowance schedule, and the contract — cost-plus with a fixed fee and open book, or a fixed price from complete documents. Both are explained until your questions run out.
- A line-item construction budget you can actually read
- An allowance schedule set from your real selections
- Contingency stated plainly: 5% new construction, 10–15% renovation
The honest part
Allowances are where budgets go to die. A teaser allowance — $40 a square foot for stone that actually costs $90 — is how a low bid stays low until it's too late to leave. Ours are set from selections you've already made with Sofia, which is why our final invoices look like our contracts.
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10–20 months
Construction
The same superintendent from footings to keys, a Tuesday owner walk every single week, monthly open-book draws, and change orders priced and signed before the work proceeds — not after.
- Weekly owner walk with schedule and budget, first page, every week
- Monthly draw with every invoice visible
- Written, pre-priced change orders — zero verbal approvals
The honest part
Permit reviewers, weather and a tile shipment from Italy are outside anyone's control — Solana Point lost six pour windows to a marine winter. What we control is telling you the same week we know, with the recovery plan attached. Bad news early is a service; bad news late is a betrayal.
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Move-in + 12 months
Closeout & the first year
A zero-item punch list is the goal; a short, dated one is the reality. Then the house and you get a first year together — with us on call and two scheduled visits to catch what settling reveals.
- Systems walkthrough and a real owner's manual
- 60-day and 11-month warranty visits, scheduled at closing
- 2-year systems and 10-year structural warranty, in writing
The honest part
A new house moves through its first year — wood shrinks, joints whisper, a door will stick. That's physics, not defect, and pretending otherwise is how builders and owners fall out. The 11-month visit exists precisely because we expect the list, and we bring the caulk.
The money, plainly
How we charge — the version without the fog.
Design and preconstruction is a paid, fixed-fee phase — typically 4–6% of construction cost, quoted before you commit. Construction runs either cost-plus with a fixed fee and full open book, or a fixed price from complete documents. Both are real options; we'll explain the trade-offs until your questions run out, and the journal post below is that explanation in writing.
- Design & preconstruction
- Fixed fee, 4–6% of construction — quoted in writing at the first meeting
- Regional construction cost, 2026
- $520–$780 / sq ft new custom · $280–$450 / sq ft whole-house renovation
- Contingency, stated in every budget
- 5% new construction · 10–15% renovation, set by what discovery finds
- Change orders
- Priced, written and signed before work proceeds — no exceptions in 22 years
Begin
See where your project sits in this process.
The fit check places you: which phase you'd enter, what the first meeting covers for a brief like yours, and whether we're honestly your builder.
The studio: studio@hartwellhomes.example · +1 (555) 019-2400