Privacy policy
Client information held in strict confidence. Project addresses + photos shared only with explicit owner permission. GDPR + CCPA compliant. Right-to-be-forgotten within 30 days.
CONTACT · 6 CHANNELSWITHIN 1 BUSINESS DAYStudio · 24 Brattle Street, Cambridge, MA · By appointment only
Start a
conversation.
New project inquiries · active-client questions · press · careers · trade. Each channel has a dedicated person responsible. Initial inquiries triaged by our principal within one business day. The first conversation is unhurried — no bid-against pressure, no rush to a number.
PROJECT
CHANNELS
PHASE
CHANNELS · 6 ROUTES · DEDICATED INBOXES
- CH-01
New project · discovery
studio@hartwellhomes.com · 1 (508) 555-0312 · principal triages within 1 business day. 60-min initial conversation in our Cambridge studio · or at your site.
- CH-02
Active client · project queries
Your project lead is your primary contact · their direct line is in your project file. Studio operations covers if they're on site.
- CH-03
Press + media
press@hartwellhomes.com · Margaret triages · within 3 business days. Most features come through clients agreeing to host writers; we facilitate.
- CH-04
Careers
careers@hartwellhomes.com · Henry reviews. Within 5 business days. Apprenticeship inquiries welcomed year-round; senior roles posted as they open.
- CH-05
Trade + supplier
trade@hartwellhomes.com · weekly review by operations. Sub-contractor pre-qualification ongoing across our territory.
- CH-06
Studio visit
24 Brattle Street · Cambridge · by appointment only. Studio + sample yard. Useful before discovery for prospective clients evaluating the practice.
PROJECT
MESSAGE
PHASE
SEND A MESSAGE · ROUTES BY REASON
NEW INQUIRY · DRAFT1 BUSINESS DAY · MOST
PROJECT
COMPLIANCE
PHASE
LICENSE · INSURANCE · LIEN POLICY
Terms of service
Engagements governed by separate construction services agreement (or design-build agreement, etc.). Standard terms include: representations + warranties · GMP · dispute resolution · confidentiality.
License + insurance
MA HIC #190844 · CSL #CS-103847 · OSHA-30 trained. $5M general liability · $5M umbrella · $1M professional. Bonded. Certificates available on request.
Lien + warranty policy
Title-Z mechanics-lien-free closeout. 12-mo punch warranty standard · 10-yr structural warranty on ground-up new construction. Annual checkup for life — no charge.
PROJECT
START
PHASE
START · DISCOVERY · UNHURRIED
DRAWN
HW
DATE
2026
