Ask us anything. These came up first.

Yes — that's the whole point of recurring service. Your crew learns your home, your products, and your preferences. If someone is sick or away, we tell you before the visit and send a lead who has read your home's notes.

Most clients aren't. About two-thirds of our visits happen via lockbox, garage code, or concierge. Keys and codes are stored in a coded system that never includes your address alongside them.

Any visit, any reason, free — as long as we hear from you 48 hours ahead. Inside 48 hours there's a $40 late-change fee, because your crew has already been routed and paid for the slot.

Tell us and it's done. There's no contract, no minimum number of visits, and no cancellation fee. Recurring pricing simply reflects the schedule — if you cancel, future visits just don't happen.

Your instant quote shows an estimated time based on your home's size and rooms. Crews of two split the wall-clock time roughly in half. And we book by the job, not the hour — nobody watches a countdown in your home.

Yes. The quote is built from our published rate table — base price by home size, plus per-bedroom and per-bathroom rates — and it's the number on your invoice. The only change we'd ever propose is after seeing the home, in writing, before cleaning.

First visits are usually deep cleans — it takes one longer visit to bring a home to the standard our recurring visits maintain. After that, your frequency discount applies to every standard visit.

After each visit, by card on file. No deposits, no prepaying blocks of cleans, no memberships. Prices are in CAD and GST is added at checkout.

Never expected — our cleaners are employees with real wages, paid travel time, and benefits. If you tip anyway, 100% goes to your crew, split evenly.

Yes — bonded, plus $2 million in general liability insurance, and every cleaner is covered by workers' compensation. Certificates are available on request before your first visit.

Employees — T4, with paid training, paid travel time between homes, and guaranteed hours. It costs more to run this way. It's also why the same friendly faces keep showing up.

Tell us within 48 hours and our bond and insurance handle it. In practice it's rare — crews photograph anything fragile before they start and follow a no-stacking, no-reaching rule around breakables.

Yes — everything, including a HEPA-filter vacuum. Our default kit is fragrance-light and refill-based. Prefer we use your products instead? Leave them out and note it in your home profile.

Very. Tell us your pet's name and where they like to hide. Crews are trained on door discipline for escape artists, and our default products are safe around paws once surfaces are dry.