Answers, before you book

Most one-time and recurring first visits are scheduled within 2–5 days. Same-day cleaning is sometimes available — check the booking tool for live slots in your zip.

Sometimes — depends on crew availability. The instant booking tool shows live slots in your zip code.

No. Most clients give us a lockbox code, garage code, or front-door code. About 70% of visits happen with the customer not home.

Yes — within 24 hours, free, no questions. Just tell us what wasn’t right and we’ll send the crew back.

Damage is rare but it happens. Report it, we cover repair or replacement up to $500 per item, $1,000 per visit.

Yes — for recurring plans. We assign a primary crew + backup. If the primary crew has illness or vacation, the backup steps in (briefed on your home preferences).

We work with pets routinely. Heavy shedders (large dogs, multiple cats) have a small extra. The crew is briefed on each pet’s temperament.

Your call. Most clients leave pets out — we’ve done thousands of visits with pets present. Some prefer to confine; we’ll respect either choice.

Default products are eco-friendly + non-toxic. We have hypoallergenic + fragrance-free options for sensitivities. Tell us at booking.

After the visit completes. Card on file or we send an invoice — your choice.

Optional + appreciated. You can add at checkout or leave cash for the crew. 100% of tips go to the cleaners.

24+ hours before visit: free. Less than 24 hours: $50. Recurring plans pause without fee.