PRO
MARIA
Joined 2021 · 3.4 yrsMARIN + SF NORTH
Bi-weekly + weekly · Tuesdays + Thursdays primary
Maria runs the most-booked Tuesday route. Trained in our deep-clean checklist; certified in the Force of Nature kit.
Six pros.
One assigned to your home.
Six pros on the Tidy House team. When you sign up, one is assigned to your home — same person every visit. If your pro is out, we text you 24 hours ahead with a vetted backup. Below: the full team.
6
PROS ON STAFF
3.1 yr
AVG TENURE
92%
SAME-PRO RETENTION · 6 MO
01THE TEAM · 6 PROS
PRO
ANJALI
Joined 2020 · 4.3 yrsPENINSULA + SOUTH BAY
All cadences · Mondays + Wednesdays primary
Anjali takes more move-in/out work than anyone — patient with chaos. Eight years in cleaning before joining; English / Hindi / Punjabi.
PRO
DIANA
Joined 2022 · 2.1 yrsEAST BAY · BERKELEY/OAKLAND
Weekly + bi-weekly · 2-pet households
Diana’s the pro to ask for if you have multiple pets — she’ll work around them and tidy fur in places no one else thinks to.
PRO
CARMEN
Joined 2019 · founder teamSF · ALL DISTRICTS
All cadences · move-in/out specialty
Carmen joined Tidy House in year one. Five years on the team. Trains every new pro through our 4-week onboarding.
PRO
TINA
Joined 2023 · 1.5 yrsSF · SOUTH MISSION/POTRERO
Weekly + bi-weekly · Wednesdays primary
Tina came from a hotel housekeeping background — exacting on bathroom detail. Most-rated pro on bi-weekly Wednesday slots.
PRO
ROSA
Joined 2021 · 3 yrsMARIN · WEEKEND TEAM
Saturdays + Sundays · move-in/out lead
Rosa runs our weekend team. Most weekend visits are deep cleans or move-in/out; Rosa’s the team lead on those.
02HOW WE EMPLOY · 4 RULES
We hire slowly.
Six pros on the team. Two new pros a year, max. Onboarding runs 4 weeks before any solo visit. We don't gig-hire.
We pay above market.
Pros earn $28 — $42/hr depending on tenure. Bonuses on retention metrics, not on upsells. We don't run a referral commission.
Tips go 100% to the pro.
Always. Suggested $15 — $25 per visit, automatic in-app. Cash welcome. We never take a cut.
Background-checked + bonded.
Every pro background-checked through Checkr at hire and annually. Bonded for $1M aggregate. Insurance documents available on request.
03HIRING + RETENTION
How we
hire.
- REFERRAL · 78%Most pros come through current pros. We pay $400 referral · paid after 30 days on the team.
- BACKGROUND CHECKStandard 7-yr background + identity + driver verification before any home assignment.
- TRAINING · 2 WEEKS PAIDTwo paid weeks ride-along + checklist drills before solo. Not a contractor; a W-2 employee from day one.
- COMPENSATION$22 — $32/hr DOE · 100% of tip · health + dental + 401(k) match · 2 wk PTO + holidays
- RETENTION · 91% YR-1Industry avg 30%. Ours is 91%. The model — pay, training, scheduling — is the moat.
- ENGLISH + SPANISHCrew bilingual; you can request your shift's language preference. About 60% of crew is bilingual.
