Twelve questions people actually ask

Curly and wool coats: every 4–6 weeks, or the mats win. Long and silky coats: every 4–8 weeks with brushing between. Double coats: a de-shed each season change, more when the undercoat blows. Short coats: a bath when life requires it and nails every 4–6 weeks regardless — nails don't care about coat type.

Never, and we don't groom pets who arrive sedated. If a pet is too stressed to groom safely, we stop, charge only for what was done, and talk with you about a slower plan — shorter sessions, a different time of day, or a referral to your vet for a medical groom.

Dogs: current rabies, and we recommend bordetella. Cats: current rabies. Bring proof to your first visit or email it ahead — a photo of the vet record is fine. Puppies and kittens can start visits two weeks after their second vaccine round.

Maybe — but never as a surprise. Light matting we brush out (it's included up to about fifteen minutes of extra work). If dematting would hurt, a shave-down is the humane call, and we phone you before the clippers touch the coat. It grows back; trust is harder to regrow.

For dogs, we ask you not to — most dogs are measurably calmer when their person isn't visible, and calm is the whole product. For cat appointments and first-visit puppies you're welcome to wait in the lobby; we'll come narrate at the halfway mark.

The booking tool shows the real duration for your pet's size, coat and service before you pick a time — a small curly full groom runs about 115 minutes, a giant one over three hours. We'll text when your pet is twenty minutes from done.

Because breed lies. A 55-pound doodle and a 75-pound doodle are different jobs; two 'cocker spaniels' can have opposite coats. Size band × coat type is what actually predicts the work, so that's the matrix — the same one the booking tool computes from.

Yes — we recommend a Bath & Tidy as a first visit rather than a full haircut: it's shorter, gentler, and teaches the dryer and table before scissors ever appear. Two weeks after the second vaccine round is the earliest we'll book.

Gladly, with adjustments: low tables, slings for weak hips, breaks on request (theirs, not ours), and mats split across two visits when standing is the hard part. For pets fourteen and up we ask for a quick note from your vet that grooming is okay.

Dogs move straight to a flea & tick bath (the $22 add-on) and we'll tell you at pick-up so you can treat your home. Cats with fleas get rescheduled rather than bathed — flea baths are genuinely stressful for cats, and your vet has better tools.

Full details on the policies page: 24 hours' notice moves or cancels free; same-day cancellations are $25; no-shows are half the booked service. We text a reminder two days ahead precisely so nobody meets that policy by accident.

Card, tap or cash at pick-up — the price is the one the website showed you, adjusted only if we called you mid-groom about extra work. Tips are never expected and always shared across the whole team, bathers included.