Book
Online booking; we confirm within 4 business hours
Specific service + technician + time. Online booking primary; phone available. Specific 6-chair availability + scheduling considerations.
The booking process
Three steps
- 1Step 1Pick service + timeSpecific service from menu or specific package. Specific time within available windows. Specific scheduler shows real availability for our 6 chairs.
- 2Step 2Provide details + confirmSpecific contact info + payment method. Specific service description (e.g. 'first-time client'). Specific allergen or sensitivity disclosure. We confirm within 4 business hours.
- 3Step 3Day-of + paymentArrive 5-10 min early. Specific check-in + service. Payment by credit card + tip on top. Specific receipt + future booking suggestions.
Booking request
We respond within 4 business hours
Specific service + preferred date/time + any specific accommodations. Specific 6-chair availability + scheduling considerations apply.
Cancellation policy
What happens if plans change
48+ hours before — free
Free cancellation. Technician time can be rebooked. No fees.
24-48 hours before — 50% fee
50% of appointment cost charged. Specific technician time difficult to rebook on short notice.
Less than 24 hours — full cost
Full appointment cost charged. Specific stylist time lost; cost reflects that.
No-shows — full cost + future deposit
No-shows charged full cost + may require deposit for future bookings. Specific exception for emergencies.
Specific exceptions for emergencies
Emergency situations (medical, family emergency, unexpected issues): specific exceptions per case + provider discretion.
Why firm policy
Specific 6-chair scheduling tight. Specific cancellations + no-shows hurt our team. Specific firm policy maintains quality + fair pricing for all clients.
Practical booking info
What to know
Booking horizon
Online booking up to 6 weeks ahead. Specific stylists may have shorter or longer waitlists. Most clients book 1-3 weeks ahead.
Recurring appointments
Specific standing 4-6-week appointments common. Specific calendar coordination; same technician + time + day. Specific commitment establishes long-term care.
Add-on services at booking
Specific add-ons (LED, masks, extractions) addable at booking. Specific consultation may suggest others on day-of based on assessment.
First-time client consultation
Specific 15-min pre-service consultation included. Specific service plan agreed before booking. Specific recommendations for first-time clients.
Group bookings
Specific group bookings (3+ clients) coordinated separately. Specific availability + scheduling considerations. Email events@petalandpolish.com.
Specific dietary or health considerations
Specific scalp/skin allergies, pregnancy considerations, medication considerations. Specific accommodations + adjustments possible. Discuss with technician in consultation.
Booking questions
What clients ask
- Either works. Online faster + accurate availability. Phone good for complex bookings (group bookings, specific accommodations). Specific results: same outcome.