Questions, quietly answered.

Rarely. We book appointments so every station can be fully reset between guests. If a same-day spot opens, we post it, so a quick call is always worth it. The visit builder shows open times for the next two weeks.

Cancel or move your visit at least 24 hours ahead and there is no charge. With less notice, or if you don't show up, we charge half the booked price. We waive it the first time, because life happens.

Running late? Call or text us. Up to 10 minutes late, we still do your full service. After that we may shorten it so the next guest isn't kept waiting, and you only pay for what we did. Past 20 minutes, we'll help you rebook instead.

The menu shows where each price starts. Extra length, nail art, or removing another salon's product can add a little. We always tell you the final number before we start, and we never add anything without asking.

No deposit for most visits. For visits over three hours, we keep a card on file. It is only charged under the cancellation policy above.

Yes. The nail room has six stations, so pairs are easy. Add a note when you book and we'll seat you side by side. For the skin room, we book facials back to back.

Metal tools are scrubbed, cleaned in an ultrasonic bath, then sterilised in an autoclave, a steam machine like the ones dental offices use. They're sealed in a pouch with a colour-change strip, and we open it at your station so you can see.

Anything that can't be sterilised: files, buffers, orange sticks, toe separators, wax spatulas, and dermaplaning blades. Your file goes home with you or in the bin.

Our basins have no pipes or jets, so there's nowhere for water to sit. After every guest we empty, scrub, and disinfect the basin, then let it dry before it's used again.

Close to it. We use low-odour gel, a vent at every station, and no candles or diffusers. Guests with sensitivities tell us it's the easiest salon air they've breathed.

For a first brow tint, yes: we patch test at least 48 hours before. For a first wax, peel, or dermaplaning visit, we offer a free patch test if you have sensitive skin or allergies. Book it like any other visit, or ask at the desk.

Come as you are. We'll cleanse. Tell us when you book if you use a prescription retinoid, had a peel, laser, or injectables in the last two weeks, or have allergies, so we can choose the right products and pressure.

Tell us when you book. Retinoids and some acne medicines thin the skin, and wax can lift it. We may skip waxing that area and tweeze instead, or ask you to pause the product first if your doctor agrees.

Often yes, with gentler products. Tell us when you book. We skip some actives and devices during pregnancy, and if your doctor has asked you to avoid something, we follow that.

Yes. We soak it off properly, never peel or scrape. It adds a little time, so mention it when you book and we'll quote it before we start.

Two to three weeks on hands for most people, and often four or more on toes. Daily cuticle oil helps. When it's time, book a soak-off rather than peeling it at home.

Never. They work for every service, add-on, and package, and any balance stays on the card for next time.

Yes. Add extras at menu price. If you remove a piece, pricing goes back to à la carte, and the visit builder tells you before it does.