Questions, answered plainly
Ask us anything
These are the questions people actually ask at meet & greets, answered the way we answer them in the room. If yours isn't here, it's a fine reason to book one.
Membership & the model
What you're actually buying, and how it fits alongside insurance.
No. Membership covers your primary care relationship — visits, access, coordination — directly, with no claims involved. It is not an insurance product and doesn't satisfy coverage mandates. Most members pair Atrium with a high-deductible or catastrophic plan for hospital care, specialists, and prescriptions.
We strongly recommend it. Membership makes the everyday 90% of healthcare calm and predictable; insurance exists for the rare, expensive 10% — surgery, hospital stays, emergencies. High-deductible plans pair especially well, since you'll rarely touch the deductible for primary care.
Panel size. A typical primary care physician carries 2,000+ patients; ours are capped at 350 members. That single number is why visits run 30–60 minutes, why same-day access is normal, and why your physician can answer messages personally.
You can join the waitlist for a specific physician or start with another Atrium physician and transfer when space opens. Panels open a handful of spots most months as members relocate.
Anytime, with 30 days' written notice — no contracts, no cancellation fees. Annual members are refunded unused full months beyond the notice period.
Care & access
Same-day visits, messaging, children, specialists, hospitals.
We refer you to specialists we know personally, send your history ahead, and track the results back into your chart. If you're hospitalized, we liaise with the hospital team and see you within 48 hours of discharge. Those services bill through your insurance; our coordination is included.
For illness and urgent concerns, yes — that's the design, not a stretch goal. Message or call by mid-morning and you'll nearly always be seen that day, in person or by video. Routine and preventive visits book within a few days.
Yes — the Family membership covers children from birth through age 25, cared for primarily by Dr. Reyes. Sick-day visits, sports physicals, school forms, vaccinations, and the occasional playground-related engineering failure.
More than you'd expect: rashes (send a photo), medication questions, lab results, travel prep, “is this worth a visit?” triage, and follow-ups. Your physician reads their own messages — if it needs eyes-on, they'll say so and book you in that day.
Money
Fees, HSAs, labs, and the absence of fine print.
Most members successfully use HSA/FSA funds for membership fees, and we provide itemized receipts. Rules vary by plan administrator, so we recommend a quick confirmation with yours — we're happy to supply the documentation they ask for.
The core annual panel is included. Beyond that, we've negotiated cash rates for send-out labs and imaging — typically 40–70% below list price — and pass them through at cost, always quoted before anything is ordered. Many members choose to run them through insurance instead; either works.
No. Your first payment is your only payment, monthly or annual. Annual billing gets two months free.
The practical bits
Meet & greets, employers, and getting started.
A free, no-commitment 30-minute conversation with the physician you're considering — at the clinic or by video. Tour the space, ask anything, and see whether the fit feels right. Roughly nine in ten meet & greets are booked within two days of the request.
Yes — several Denver companies cover Atrium memberships for their teams. Email care@atriumhealthsociety.example for small-group pricing (5+ employees).
Still curious about something? Write to us — a person answers, usually the same day. Or skip straight to a meet & greet and ask a physician directly.
Membership begins here
Begin with a conversation, not a commitment
A meet & greet is free, unhurried, and obligation-free: thirty minutes with the physician you'd choose, at the clinic or by video. Come with questions.