Three ways to reach us.
Whichever feels easiest. A real person from the front desk responds to every message — same business day, every time. If you're navigating a dental emergency at night or on Sunday, our after-hours line triages by phone.
New patients
First visits, scheduling, insurance check. We answer within one business day.
Phone
Mon–Sat 7:30am–7pm. Routes to the location with the soonest opening for what you need.
Existing patients
Reschedule, message your dentist, request records — all in the patient portal.
Tell us what's going on.
Anything that isn't a same-day emergency. New patient questions, billing issues, careers, press, or "I had a bad dental experience and don't trust anyone — would Polished really be different?" All welcome.
- Same business day reply, every time.
- If urgent, call 1-877-555-0119.
- Existing patients: portal messages reach your dentist directly.
The short version of what you're owed.
Privacy
Patient records are protected by PHIPA + our internal privacy policy. We don't sell or share patient data and we don't use marketing pixels that include patient identifiers. Records are kept for 10 years past your last visit and securely destroyed after.
Accessibility
Every clinic is wheelchair accessible — step-free entrances, accessible washrooms, accessible treatment chairs, hearing-loop reception. ASL interpretation available with 48-hour notice. Twelve languages spoken across our team — see your closest location for specifics.
Terms of service
Full terms of care are provided at intake and on request. The short version: 24-hour cancellation policy, written treatment plans, transparent pricing, no auto-renewing memberships, 30-day refund window on the Smile Plan.
Because something hurts or something looks off.
If that's you — call us, write us, or book directly. We'll figure out the next step together. Same business day reply on every email, every time.
