Fair questions, straight answers

Yes, at both studios. Most new patients get a first appointment within a week — book online in about a minute, or call and Morgan will find you a slot that fits around work.

Almost always, if you call before 2 p.m. Describe what's happening and we'll triage honestly — some things genuinely can wait a day; real pain can't, and we hold space for it.

Life happens — just give us two business days' notice so someone else can use the chair. Repeated no-shows may be asked to prepay, but we'll always talk to you like an adult first.

Enthusiastically. First visits for under-threes are free, and Dr. Ruiz has converted some famously reluctant customers. See the pediatric page for how we do it.

Our prices are published on this site — checkups, fillings, crowns, implants, Invisalign, all of it. For anything beyond a cleaning you get an exact written quote before treatment starts, and we pre-check your insurance coverage too.

Yes — we submit electronically to nearly all major Canadian plans while you're in the chair, so you only pay your portion on the day.

The Polished Plan covers cleanings, exams, and X-rays for a flat monthly price and takes 15% off everything else — details on the insurance page. Payment plans at 0% are available for larger treatment.

Because honest dentistry has ranges — a one-surface filling isn't a three-surface filling. What we won't do is quote you the bottom of a range and bill you the top. Your written quote is exact.

You're in the majority, and you're why this practice exists. Tell us when you book — we'll schedule extra time, explain everything before it happens, and agree a stop signal that we always honour. Sedation is available for bigger visits. Nobody here will ever shame you.

Yes — nitrous oxide (laughing gas) for lighter takes-the-edge-off moments and oral sedation for longer procedures. Both are discussed and priced up front like everything else.

Professional whitening done at sensible concentrations doesn't damage enamel — that's a myth with terrific staying power. Temporary sensitivity is real for some people, which is why we offer the gentler take-home protocol.

For most adults, every six months. Some gums genuinely need a four-month cycle for a while; some healthy mouths stretch to nine. We recommend based on your measurements, not a default calendar — and we'll show you the measurements.