Questions families ask us most.

Often within 24 to 48 hours for post-hospital care, and within a week for regular schedules. It depends on the hours you need and which caregivers are free. The sooner you call, the more options we have.

A care manager visits your parent at home for about an hour. They ask about daily routines, health conditions the family wants us to know about, what your parent wants help with and what they don't, and look around the home for safety risks. You get a written care plan and a weekly cost before you decide anything.

It helps, but it's not required. Many adult children join by phone or video from another city. We just need your parent's okay to visit, and ideally one family member on the call.

That's very common. Start small: errands, rides or a few hours of company. Let your parent choose the caregiver and the schedule. We're happy to talk with you first about how to bring it up.

Daytime care is $36 to $44 an hour depending on the type of care. Overnight shifts are $36 to $40 an hour and 24-hour care is $34 to $37 an hour. The pricing page has every rate and a weekly cost estimator.

Yes. Most visits are at least 3 hours. Dementia care and respite visits are at least 4 hours. Overnight shifts are 10 hours, and 24-hour care is two 12-hour shifts a day.

No long contract. You can change the schedule any time and stop care with 7 days' notice. We ask for 48 hours' notice to cancel a single visit.

Medicare usually doesn't pay for non-medical home care. Long-term care insurance often does, and some veterans qualify for help. The pricing page explains each option.

No. Weekends and evenings are the same rate. Only six holidays are billed at time and a half.

Every caregiver has an in-person interview, reference checks, state and national criminal background checks, and a driving record check if they'll drive clients. Then paid training and a skills check before their first shift.

We aim for the same one or two caregivers each week, plus a backup who already knows your parent's plan.

Tell us and we'll change them. No explanation needed and no fee. Sometimes it's just not the right fit.

Yes. Every caregiver is a Hollyhock employee. We handle their pay, taxes and insurance, and we're bonded and insured. You are never their employer.

No. We're a non-medical home care agency. Caregivers help with daily life, personal care and company. They don't give injections, do wound care or manage medications. If your parent needs nursing, a home health agency provides it, and we can work alongside them.

Caregivers can remind your parent to take medication that's already set up in a pill organizer by family or a pharmacy. They can't fill organizers, give medication or decide doses.

The caregiver calls 911 first, then our office, and we call the family contacts you've chosen. Every caregiver has first aid and CPR training.

Your care manager will tell you honestly and help you understand the options. Saying so early is part of the job.

The caregiver writes a short note after every visit: meals, mood, anything new. It goes by email to the family members your parent agrees to.

Yes. Choose as many family contacts as you like, and one person who makes decisions about the schedule.

Yes. If a caregiver notices a change, like a new bruise, confusion or an empty fridge, your care manager calls you that day.