Seven locations, one standard: published staffing ratios, protected education time, and leaders who still take patients. If that's the kind of shop you've been looking for, look closer.
How we work
Four values we actually operationalize
Values that don't change schedules, budgets, or policies are decoration. These four do.
01
Every door is the right door
Wherever a patient enters — ER, clinic, phone line — we own getting them to the right care, not redirecting them away.
02
Plain language is a clinical skill
Care a patient can't understand is care half-delivered. We explain, we check, we explain again.
03
One record, one team
Three hospitals and four clinics share a single chart. Hand-offs are where harm hides, so we engineered most of them away.
04
Dignity is not means-tested
The uninsured patient and the well-insured one get the same medicine, the same manners, and the same follow-up call.
Nursing at Riverbank
Registered Nurse — Med-Surg & Emergency
Nursing · All three hospitals · Full-time · Days or nights · Sign-on support
Nursing is the profession this system is built around. Our units run on ratios we publish internally, self-scheduling in six-week blocks, and charge nurses who still take patients.
Median 1:4 ratio on med-surg days; 1:3 in the ED
Tuition support toward BSN and specialty certification
Clinical ladder with real pay steps, reviewed twice a year
No mandatory overtime — float pool absorbs the surge
Clinics · Cedar Landing · Westbrook · Maple Grove · Full-time & part-time · Weekdays
The clinic MA is the patient's first and last human contact of every visit — rooming, vitals, and the follow-through that makes same-day medicine actually work.
Weekday schedule — clinics close by 7 p.m.
Certification exam fees covered after 90 days
Cross-training across family medicine and pediatrics
Patient Access · All locations · Full-time · Day & evening shifts
The first voice on the phone and the first face at the desk. Patient access staff are trained in financial-assistance screening — because at Riverbank, the front desk opens doors rather than guarding them.
Paid training incl. financial-assistance counseling
Clear promotion path into scheduling and navigation