Emergency? Call 911. Not sure where to go? Start with the guide.
24/7 Nurse Line: (616) 555-0119
Patients & visitors
Hours, parking, records, and money questions — answered the way we'd want them answered for our own families.
Visiting
Visitors are part of care, not an interruption to it. General hours are 8 a.m.–8 p.m. daily at all three hospitals — with a few unit-specific rhythms worth knowing.
300 Monroe Avenue NW, Grand Rapids, MI
8 a.m.–8 p.m. daily; ICU quiet hours 2–4 p.m.; two visitors at a time at the bedside.
4820 Alpine Ridge Parkway, Comstock Park, MI
8 a.m.–8 p.m. daily; the Family Birth Center welcomes one support person around the clock.
6200 Cascade Meadows Drive SE, Grand Rapids, MI
8 a.m.–8 p.m. daily; the Infusion Center welcomes one companion per visit.
Children are welcome with an adult. During respiratory-illness season, units may post temporary masking or visitor limits at the door — the front desk at each hospital has today's status.
Parking & wayfinding
Every Riverbank building uses the same signage system: two-digit department codes on every sign, in every elevator, on your appointment reminder.
Medical Center
Monroe Avenue ramp ($4 flat for patients & visitors) — free valet at the main entrance, 7 a.m.–7 p.m.
North Hospital
Free surface parking at every entrance; stork spaces reserved at the Birth Center door.
East Hospital
Free surface parking steps from the door; accessible spaces at both entrances.
Wheelchairs wait at every entrance, and volunteers at the main desks will walk you to your department — just ask. Accessible parking sits within 100 feet of every public entrance.
Interpreters
Professional medical interpreters — including ASL — are available at every location and on every phone line, at no cost, around the clock. Tell any staff member the language you need; please don't rely on family members to interpret medical conversations.
Billing & financial assistance
One billing office for the whole system, plain-language bills, and a financial-assistance policy we publish instead of hiding: care first, paperwork second, dignity always.
| Household income | What you pay |
|---|---|
| At or below 200% of the federal poverty level | 100% — care is free |
| 201–300% of the federal poverty level | 75% discount |
| 301–400% of the federal poverty level | 50% discount |
| Above 400%, with high medical costs | Case-by-case hardship review |
The application is two pages, and a financial counselor will fill it out with you by phone. Approval covers the past six months of bills as well as future care. Call (616) 555-0132 weekdays 8–5 — or ask any front desk to page a counselor during a visit.
One number handles billing for every Riverbank location: (616) 555-0132, weekdays 8–5. A real person walks through the bill line by line — and if something's wrong, they fix it on the call rather than mailing you a new mystery.
Yes — ask your care team or call the billing office with your procedure name and insurance details. Estimates arrive within two business days, in writing, in plain language.
Tell us — that's the entire point of the financial assistance program. Emergency care is never delayed or denied over ability to pay, payment plans start at $25 a month with zero interest, and we never sell debt to collectors while an assistance application is open.
No. Registration happens at the bedside after you've been seen. Bring a card if you have one; if you don't, financial counselors will help you apply for coverage you may already qualify for.
Find care
Answer two questions and we'll point you to the right front door — ER, urgent care, a clinic, or a nurse on the phone — and explain why.
Or call the 24/7 nurse line: (616) 555-0119