Where should I go?

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Emergency Department

For injuries and illness that threaten life or limb. Open 24/7 at all three Riverbank hospitals — no appointment, treatment before paperwork.

Why this door

Emergency departments carry the equipment and specialists that clinics can't — trauma teams, stroke response, operating rooms on standby.

Life-threatening emergency: 911

Where

• Riverbank Medical Center 300 Monroe Avenue NW, Grand Rapids, MI Hospital & ER open 24/7 · visitor hours 8 a.m.–8 p.m.
• Riverbank North Hospital 4820 Alpine Ridge Parkway, Comstock Park, MI Hospital & ER open 24/7 · Family Birth Center visitors anytime
• Riverbank East Hospital 6200 Cascade Meadows Drive SE, Grand Rapids, MI Community ER open 24/7 · Infusion Center Mon–Sat

If things change: If someone may be dying, don't drive — call 911 so treatment starts in the ambulance.

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Urgent Care

Walk-in care for minor illness and injury that can't wait for an appointment — sprains, cuts needing stitches, fevers, infections. X-ray on site.

Why this door

You'll typically be seen in under an hour and pay a fraction of an ER visit — the right choice when it hurts but it isn't dangerous.

Where

• Riverbank Urgent Care — Mill District 415 Millwright Street SW, Grand Rapids, MI Walk in daily 8 a.m.–8 p.m., including holidays

If things change: If symptoms escalate — trouble breathing, confusion, uncontrolled bleeding — go straight to the ER or call 911.

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Same-Day Primary Care

Same-day appointments held every morning at our Cedar Landing and Westbrook clinics — call by 10 a.m. and you'll be seen today by a clinic team.

Why this door

For flare-ups and new symptoms that should be seen today, your clinic sees you in context — your history, your medications, your chart.

Where

• Riverbank Clinic — Cedar Landing 1140 Cedar Landing Boulevard NE, Grand Rapids, MI Mon–Fri 7 a.m.–7 p.m. · Sat 8 a.m.–1 p.m.
• Riverbank Clinic — Westbrook 2210 Westbrook Commons Drive SW, Wyoming, MI Mon–Fri 7:30 a.m.–6 p.m.

If things change: If you can't get through or symptoms worsen tonight, urgent care is open daily until 8 p.m.

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Primary Care Appointment

A scheduled visit with a family physician, internist, or geriatrician at any of our three clinics — usually within a few days.

Why this door

Ongoing and recurring concerns deserve a doctor who knows your history, not a one-off encounter. This is where a real plan gets made.

Where

• Riverbank Clinic — Cedar Landing 1140 Cedar Landing Boulevard NE, Grand Rapids, MI Mon–Fri 7 a.m.–7 p.m. · Sat 8 a.m.–1 p.m.
• Riverbank Clinic — Westbrook 2210 Westbrook Commons Drive SW, Wyoming, MI Mon–Fri 7:30 a.m.–6 p.m.
• Riverbank Clinic — Maple Grove 870 Maple Grove Road, Rockford, MI Mon–Fri 8 a.m.–5:30 p.m.

If things change: If things change before your appointment, call the 24/7 nurse line — they can move you up or redirect you.

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Pediatrics

Same-day sick visits and scheduled care with pediatricians at Cedar Landing and Maple Grove. Call by 10 a.m. for a same-day slot.

Why this door

Children do best with clinicians trained for children — pediatric dosing, pediatric equipment, and a team that puts kids at ease.

Where

• Riverbank Clinic — Cedar Landing 1140 Cedar Landing Boulevard NE, Grand Rapids, MI Mon–Fri 7 a.m.–7 p.m. · Sat 8 a.m.–1 p.m.
• Riverbank Clinic — Maple Grove 870 Maple Grove Road, Rockford, MI Mon–Fri 8 a.m.–5:30 p.m.

If things change: A fever in a baby under 3 months is always an ER visit. When unsure, the nurse line is staffed for pediatric calls around the clock.

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OB Triage Line

If you're pregnant and something feels wrong — bleeding, leaking fluid, reduced movement, severe headache — call the 24/7 OB triage line first.

Why this door

Labor nurses at the Family Birth Center answer directly, know what's normal at every week of pregnancy, and will tell you exactly where to go.

OB triage (24/7): (616) 555-0163

Where

• Riverbank North Hospital 4820 Alpine Ridge Parkway, Comstock Park, MI Hospital & ER open 24/7 · Family Birth Center visitors anytime

If things change: Heavy bleeding or severe, sudden symptoms in pregnancy: call 911. Urgent care is never the right door during pregnancy.

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Behavioral Health

One access line for therapy and psychiatry — first appointments within two weeks, in person at Maple Grove or by video.

Why this door

Anxiety, low mood, and overwhelm are health conditions, not character flaws — and they respond to treatment the way most conditions do: sooner is easier.

Access line (Mon–Fri 8–6): (616) 555-0147

Where

• Riverbank Clinic — Maple Grove 870 Maple Grove Road, Rockford, MI Mon–Fri 8 a.m.–5:30 p.m.

If things change: In a mental-health crisis, call or text 988 (Suicide & Crisis Lifeline) any hour — or call 911 if someone is in immediate danger.

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24/7 Nurse Line

A registered nurse answers day and night, walks through your symptoms with clinical triage protocols, and points you to the right level of care.

Why this door

When you're not sure, five minutes with a nurse beats an hour of guessing — and it's free.

Nurse line (24/7): (616) 555-0119

If things change: The nurse line is guidance, not treatment. If the nurse says go to the ER, go — and if things turn severe mid-call, hang up and dial 911.