Three ways to reach us.
Pick whichever feels easiest. A real person responds to every message — same business day, every time. If you're in crisis right now, please call 9-8-8 instead.
Intake team
For new members, scheduling, sliding-scale applications, or any 'where do I start' question. Reply within one business day.
Phone
Mon–Fri, 8am–8pm ET. A real person picks up. Most calls answered in three rings or returned within the hour.
Existing-member portal
Already in care? Reschedule, message your therapist, or download a session receipt — all in the portal.
Tell us what's going on. We'll write back.
Anything that isn't a crisis. New members, billing, sliding-scale, careers — all of it lands in the same inbox, which is read every business day.
- Same business day reply, almost always.
- If you're in crisis, please call 9-8-8 first.
- Existing members: portal messages reach your therapist directly.
The short version of what you're owed.
Privacy
Your information is protected by Ontario's PHIPA + our internal privacy policy. We don't sell or share data, and don't use marketing pixels that include patient identifiers.
Notice of Privacy Practices
Our full Notice of Privacy Practices is provided at intake and on request. It covers how we use protected health information and your rights to access, amend, and restrict your records.
Member rights
Every Aurora member has the right to switch therapists at any time, request copies of session notes, and have decisions explained without jargon.
Most people reach out because something hurts.
If that's you — call us, write us, take the fit-quiz. We'll figure out the next step together.
