The questions most people ask.

Twelve questions, four minutes. We ask what's bringing you in, what's worked or hasn't worked before, scheduling preferences, identity preferences, and budget. Within 24 hours we send you two therapists with same-week openings.

Median is under five days from finishing the fit-quiz. We staff to keep openings, not waitlists. If neither match works, tell intake and we'll send another two within 24 hours.

Not for therapy. For psychiatry — we accept self-referrals and GP referrals; an OHIP-billed visit usually requires the GP referral.

Switching is two clicks. We hold your insurance details and intake answers so you don't redo the paperwork. Most members who switch find the second match within a week.

We don't direct-bill, but we email you a receipt after every session that 95% of Canadian extended-health plans accept. Many members get 80–100% reimbursed within a few business days.

Posted self-pay rates start at $155 for a 50-minute session, and we hold up to 30% of our caseload for sliding-scale clients ($50–110/session, household-income based).

Yes — Canadian tax law allows therapy with regulated providers as a medical expense. We email an annual summary every February.

More than 24 hours' notice — no charge. Less than 24 hours — full session fee, unless it's a genuine emergency. We're flexible about emergencies.

Your call, every week. Most members do online sessions; about 15% prefer in-person at our Queen Street office. You can switch any time.

Most members start weekly for the first 6–8 sessions, then move to biweekly when things stabilize. Some stay weekly indefinitely; others do monthly maintenance. Your therapist will discuss the cadence with you.

Most therapy clients aren't. About 25% see one of our psychiatrists alongside therapy — usually because the symptoms are severe enough that meds will let therapy work. Therapy and meds work better together than either alone for many conditions.

Yes — Ontario's Personal Health Information Protection Act applies, plus our internal privacy policy. Records are released only with your written consent. The exceptions are imminent harm to self or others, suspected abuse of a minor, or a court subpoena — and your therapist will tell you in session 1 exactly what those mean.

We're a clinician-owned group practice — no private-equity backing, no venture capital. Started in 2019 by three psychotherapists who'd worked in larger systems and wanted to build something humane.

Employees. They get benefits, paid CE time, structured supervision, and we handle billing + intake so they can focus on clinical work. Most have been with us 3+ years.

We participate in two outcome-tracking studies and publish our annual outcome report every January. Our DBT and perinatal mood programs feed into university research collaborations.

Aurora isn't a crisis service. If you're in distress, call or text 9-8-8 (Canada). For emergencies, call 911 or go to your nearest ER. We can absolutely see you for ongoing care once you're safe — call us afterward to start.