Straight answers

Our box holds 15 cubic yards — about 410 usable cubic feet. The price list runs in eighths of that box, from ⅛ ($139) to the full truck ($639), and the rates are painted inside the box with tick lines. At the curb, the crew names the fraction and the exact price before touching anything. Labor, stairs, disposal fees, and the sweep-up are all inside the number.

The range is. The exact price is set at the curb — junk packs tighter or looser than anyone guesses — but it can only land inside or under your estimator range. Going over the top of the range requires you to add items and say yes to a new number first. That rule is written on every quote we send.

Hazardous material, full stop: wet paint, solvents, pesticides, pool chemicals, motor oil, gasoline, propane tanks, asbestos, tires ON rims, and medical sharps. It's not that we don't want to — our disposal partners can't legally accept them. Wake County's household hazardous waste facility takes most of it free; we'll leave you the list, and we CAN take empty, dried paint cans and detached tires.

Federal law requires a certified technician to recover the refrigerant before an appliance is scrapped. That's a real cost with a paper trail, so it's a printed $25 line item — not a surprise 'environmental fee' that varies by mood.

Last quarter: 18% donated, 39% recycled, 43% landfilled — the full ledger is on the Where it goes page, partner organizations included. If your items are donated you get the tax receipt, usually within a week. We publish the landfill number because a real one beats a pretty fake one.

In Zone A (Raleigh core, Cary, Garner, Knightdale): yes, book by noon and we're usually there before 6. Zones B and C are typically next-day or on our Tuesday/Friday outer-ring runs. The booking page shows live-looking availability for the demo.

Not if the junk is reachable — curb piles, garages with a code, backyard sheds. We text a photo of the finished space and the exact fraction before charging the card on file. First-time customers with indoor jobs: we do ask you're there for the walkthrough.

By the bed-load — the truck filled one foot deep, roughly 3 cubic yards — at $269–$299 depending on material. A box full of concrete would be triple our legal axle weight, so volume pricing honestly can't apply. This is the one place the fraction table doesn't, and we say so before loading a single chunk.

Freestanding structures we can unbolt or cut: sheds, decks, fences, play sets, above-ground pools, hot tubs, and interior tear-outs like cabinets or a paneled den. Nothing load-bearing, nothing attached to the roof, nothing needing a demolition permit — when a job crosses that line we say so and can point you to a licensed GC.

Never expected, always split evenly across the crew if you insist. A cold water and a review mean just as much. Nobody at Fairload is paid by upsell, which is also why nobody will talk you into a bigger fraction.

Cancel or move your slot any time before the crew is dispatched — no fee. If the pile turns out smaller than your booking, you pay the smaller fraction. We charge what's on the truck, not what's on the form.

Happily — the single-item menu on the pricing page (sofa $129, mattress $95, TV $79…) exists exactly for this, and it's usually cheaper than the ⅛-truck minimum. One caveat: bundles beat singles, so a sofa plus a mattress plus boxes usually prices better as a ¼ truck.