No fine print

Stain and damage policy, in plain words.

Handing over a good suit or a wedding gown takes trust. Here is exactly what we check, what we tell you, and what we do if something goes wrong.

We look before we clean

Every item is checked at the counter or when your bag arrives: pockets, buttons, stains, loose seams and worn spots. We write what we see on your ticket and text you a copy.
Tell us about stains

Point them out and tell us what they are if you know. Fresh stains come out far more often. Please do not rub, iron or put hot water on a stain first.
Some stains will not come out

Old, set or heat-pressed stains, some dyes and yellowing on silk may stay. If trying harder could hurt the fabric, we stop and call you. Stain work on items we clean costs nothing extra.
If we damage or lose something, we pay

We repair it at our cost, or pay a fair value based on the item's age and condition. Tell us within 7 days of getting it back and bring the item if you have it.
What we cannot control

Wrong care labels, glued trims, beads or dyes that are not colourfast, and fabric already worn thin. If we see a risk, we tell you first and may ask you to okay it before we clean.
Buttons and pockets

Loose or missing shirt buttons are replaced free. We check every pocket, but please empty them. Anything we find is bagged and returned with your order.
Items left too long

We hold finished orders for 90 days and send three reminders. After that, clean items go to a local clothing bank. Ask and we will hold them longer.

Stain first aid at home

What you do in the first hour matters more than anything we do later.

Bring it in by 9 AM on a weekday, or book the van tonight. Tell us what it is and we will tell you, honestly, what we think will happen.

Next van window: Weekday mornings and evenings