DESK-01 · Sales
If you're shopping plans.
Reach out for Pro or Fleet pricing, multi-location rollouts, BAA / DPA, or to schedule a customer reference call. Same-day reply during US business hours; next business day overnight.
FORM 0009 · dispatch desk · contactFieldOps Pro · v8.43 desks · live
Three desks,
three real people.
Email goes to a person. Phone calls go to a person. Same-day answers on sales and support during business hours. The team is small enough that you'll talk to the human whose name is on the inbox.
DESK-02 · Support
If something is broken right now.
Existing customers — chat in-app for fastest response (median 2 minutes). Phone support 9am–6pm local time on Pro+; 24/7 on Fleet. Status page posts incidents within 5 minutes.
DESK-03 · Press · partnerships
Press, podcasts, integration partners.
Background-only chats welcome. Same-day on deadline-driven requests. We do roughly two podcast appearances a month — slots fill in advance.
Halima Khouri
Communications
Where we are
Austin
HQ · engineering, product, support
311 Lamar Blvd · Austin, TX 78701
Charlotte
Customer success · East Coast
1521 W Trade St · Charlotte, NC 28206
Denver
Sales · field ops support
1414 Larimer · Denver, CO 80202
Required notices ↓
Privacy policy
What we collect, what we don't.
We collect only what's needed to run the service: customer data you input, payment information processed via Stripe, dispatch and tech activity, and usage analytics. We do not sell or share data with marketing companies. Full text at /docs/legal/privacy with a plain-language summary at the top.
Terms of service
The contract, in English.
Standard SaaS terms with a few preferences: 60-day cancellation notice on annual plans (no auto-renewal silence), data export survives termination, no liability cap below 12 months of fees, redlines accepted on Fleet plans through your standard procurement workflow.
Equal opportunity
Equal Employment + Equal Service.
FieldOps Pro does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, or protected veteran status. Our customer base — 12,400 shops — is dispatched fairly and supported equally.
