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Security + trust

SOC 2 Type II. PCI-DSS for payments. Your data, your control.

FieldOps holds the certifications your customers and your accountant expect — and the operational practices we’d want from any vendor we trusted with our shop data.

Review the certificationsStatus page

SOC 2 Type II · PCI-DSS Level 4 · 99.95% uptime SLA · Daily backups · Point-in-time restore

Tech’s service van — your shop’s data, on the road, secured
Certifications + attestations
SOC 2 Type II
Annual audit · public report
PCI-DSS Level 4
Service provider attestation
GDPR + CCPA
Data subject rights
AES-256 at rest
TLS 1.3 in transit
BAA available
On Pro tier · for medical-related trades
Security architecture

What’s under the hood

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SOC 2 Type II

Annual audit. Public report under NDA in 1-click. Most recent: Q4 2025. Two prior years available on request.

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PCI-DSS for payments

Card data never touches FieldOps servers. Stripe handles all card storage + tokenization. We’re a PCI-DSS Level 4 service provider.

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Encrypted at rest + in transit

AES-256-GCM for data at rest. TLS 1.3 only for transit. Customer data isolated per shop with row-level encryption keys.

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Role-based permissions

Owner, dispatcher, tech, accountant — each role sees only what they need. Customizable per shop.

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Audit log on every change

Every quote edit, schedule change, payment, or customer record update is logged. 90-day retention on Starter, 7 years on Pro.

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Daily backups + point-in-time restore

Automated daily backups. Point-in-time restore to any moment in the last 14 days. Tested quarterly.

Trust principles

The data your shop generates stays yours

Three things we commit to in writing: your data is yours, we don’t sell it, and the system is up when you need it.

  • Customer data is yours
    Export your full customer list, quote history, invoice history any time — CSV or via API. No hostage-data when you cancel. We retain for 90 days then permanently delete on request.
  • No data sold or shared
    We don’t sell customer data. We don’t share it with third parties for marketing or research. The data your shop generates stays yours.
  • 99.95% uptime · transparent status
    99.95% uptime SLA. Status page at status.fieldopspro.com publishes every incident in real-time. Service credits if SLA is breached, no questions asked.
Plumber on the job — customer data trust principles
Status

All systems operational

Real-time status page at status.fieldopspro.com. Every incident, every degradation, every maintenance window — published as it happens.

Visit status page
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