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Customer stories

Three shops, three very different days

A four-truck plumber, a nine-tech HVAC fleet and a two-person electrical outfit don't have the same problems, so here's what each one actually changed, with the numbers they track themselves.

Studio portrait of Dale Brubaker, owner of Brubaker Plumbing & Drain, in a white shirt and glasses

Brubaker Plumbing & Drain

Dale Brubaker, Owner

  • Plumbing
  • Dayton, OH
  • 4 techs + Dale
  • Plan: Crew
“Tuesday night was invoice night for eleven years. A stack of carbons on the kitchen table, a beer, three hours. Now the invoice is sent before my guy backs out of the driveway.”

Brubaker Plumbing ran on paper carbons in van dashboards and a spiral binder by the office phone. Invoices went out in a Tuesday-night batch, when Dale wasn't too tired, and then waited on checks. Average time to get paid: 23 days.

The switch took a week: FieldOps imported the customer list from Dale's spreadsheet, and his price book from the laminated sheet in each van. Techs now close a job on their phone, the invoice auto-fills from the job's line items, and repeat customers keep a card on file.

The office night didn't just shrink: it mostly disappeared. What's left is 90 minutes of review on Monday morning: unpaid invoices (the app has already nudged them twice, politely), unsold estimates, and the week's board.

A plumber leans into a kitchen cabinet, tightening the P-trap under the sink with pliers
A Brubaker tech finishing a P-trap repair: the invoice went out before the van left.
average time from invoice to money in the bank
23 → 4 days
invoices: previously a weekly Tuesday-night batch
Same-day
weekly office time, now Monday mornings only
9 hrs → 90 min
Studio portrait of Marcus Osei, owner of Osei Heating & Air, smiling in a navy blazer

Osei Heating & Air

Marcus Osei, Owner

  • HVAC
  • Charlotte, NC
  • 9 techs, 2 office staff
  • Plan: Pro (started on Crew)
“The whiteboard worked at four trucks. At six it was a daily argument, and the person who lost was whoever answered the phone. The board ended the arguments: everyone can see why the schedule is what it is.”

Osei Heating & Air grew from four trucks to nine in three summers, and the office whiteboard didn't survive the trip. Double-bookings peaked in June: two techs sent to the same address twice in one week, while a no-cool call sat unanswered on voicemail.

Marcus started on Crew. His own advice: "don't buy Pro until the problems Pro solves actually hurt." At six techs they did. Route optimization now sequences 40-plus jobs every morning, cutting roughly 40 minutes of windshield time per tech per day in Charlotte traffic.

The sleeper feature was missed-call text-back. Summer no-cool season means the office phone rings past capacity; every missed call now gets an instant text with a booking link. Marcus counts about six extra booked jobs a month he used to lose to whoever answered first.

A row of air-conditioning condenser units mounted along a building's rooftop wall under a clear sky
Rooftop units on Osei's commercial maintenance route: scheduled automatically each quarter.
less drive time per tech, per day, from route optimization
~40 min
booked from missed-call text-back during peak season
6 jobs/mo
upgraded at 6 techs, when job costing started to matter
Crew → Pro
Studio portrait of Grace Yoon, owner of Yoon Electric, arms crossed in a bright blue blazer

Yoon Electric

Grace Yoon, Owner & master electrician

  • Electrical
  • Tacoma, WA
  • Grace + 1 apprentice
  • Plan: Crew
“I used to quote one number and defend it. Now I quote three options and the customer picks the middle or the top one more often than you'd believe. Same work, same honesty: better ticket.”

Yoon Electric is deliberately small: Grace, one apprentice, one van, and a reputation that keeps the calendar full. Her problem was never demand: it was the unpaid hours around the work. Quotes written at the kitchen table after dinner. No-shows that burned half a morning.

Option quotes changed the economics. A panel upgrade now goes out as good-better-best: code-minimum, the sensible middle, and the whole-home surge-and-capacity version. Her average ticket is up 18% since switching, with zero change in how she sells.

Reminder texts did the rest: confirmations at booking, a nudge the day before, an on-my-way text with her photo. No-shows went from about three a week to nearly none. Grace is on Crew and plans to stay there: "Pro is for fleets. There are two of us and a very good dog."

An electrician's hands hold a multimeter against a panel of breakers and color-coded wiring
Panel diagnostics at a Tacoma remodel: quoted with three options before Grace left the site.
average ticket since switching to good-better-best quotes
+18%
no-shows after automatic reminder and on-my-way texts
3/wk → ~0
her all-in cost on Crew: 'Pro is for fleets, not for two of us'
$98/mo
A lawn-care operator rides a zero-turn mower across a wide suburban lawn on a sunny day

Beyond the big three

If it runs trucks and books jobs, it fits

We build for plumbing, HVAC and electrical first, but lawn care, garage doors, appliance repair, locksmiths and 20-odd other trades run on the same bones: a schedule, a crew, a quote, an invoice. If that's your day, the demo will feel familiar fast.

Book a demo for your trade

Want numbers like these?

Start where Dale, Marcus and Grace did: the calculator, then a 25-minute demo with your real week.

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