Asked at the counter, answered in writing

No. In Canada your warranty stays valid as long as the manufacturer's maintenance schedule is followed and documented — any licensed shop can do it. We service to the factory intervals, use fluids and parts that meet spec, and give you stamped records for your book.

You approve a written estimate before we start. If we find anything new once we're in there, we stop and call you with photos and a price — nothing gets added without your OK. The final bill never exceeds what you approved.

It's a realistic range built from our actual posted labour rate and typical parts costs — the same table our advisors use. Your written quote can shift with your exact vehicle and parts availability, but it will land inside the range far more often than not, and we'll explain it if it doesn't.

Parts and labour on any repair we perform, for 24 months or 40,000 km, whichever comes first. If the part fails or our work didn't hold, we redo it free — including diagnosis. Normal wear items (pads wearing down over time, tires) are covered against defects, not against being used up.

Your choice, quoted side by side when both exist. We default to name-brand aftermarket parts that meet or beat OEM spec because they're usually better value — but if you want OEM, we'll price it. We never install white-box mystery parts, because we warranty everything we put in.

Always. Old parts go back in the new part's box and into your trunk unless you tell us otherwise. It keeps everyone honest, including us.

Diagnostics are billed at the posted rate ($139/hr) for the time they actually take — most check-engine diagnostics are one hour. If you book the repair with us, the diagnostic fee is credited toward it.

We run a free morning shuttle within 10 km of the shop (first-come, drop-off before 9 a.m.) and keep two bookable loaner cars for repairs over half a day. Ask for either when you book.

For flats, batteries, and quick looks — yes, and we'll be straight with you about the wait. For anything bigger, book online or call so we can have a hoist and the right tech ready.

Most maintenance and brake jobs are same-day if booked before noon. Bigger jobs get a promised-by time on your estimate, and if parts delay us we call before the promised time — not after you show up.

Hybrids, yes — Marcus is high-voltage certified and we service hybrid systems, brakes, suspension, and maintenance. Full battery-electric vehicles: we handle tires, brakes, suspension, and inspections, and we'll refer traction-battery work honestly rather than learn on your car.

Visa, Mastercard, Amex, debit, e-transfer, and cash. For bigger repairs we offer financing through TorqPay Financial, from interest-free plans on repairs over $500 to 12-month terms — see our financing page for real payment examples.