Common
questions.
Diagnostic credit · walk-ins · loaners · warranty · hybrid + EV · state inspections. Six most-asked questions. Don't see your question? Pat at the counter answers calls Mon — Sat.
- FAQ-01
How is the diagnostic credited?
$149 diagnostic is credited toward repair on signed RO. If you elect not to repair (or repair elsewhere), the $149 covers our time.
- FAQ-02
Do you take walk-ins?
Yes for emergencies (flat tire, dead battery). For most work, scheduling ensures the right tech is on the bay. Same-day or next-day common.
- FAQ-03
Loaner cars?
Yes on multi-day work · subject to availability. We have 4 loaners on rotation. Best if booked 2 — 3 days in advance.
- FAQ-04
What's the warranty?
12-mo / 12K-mi standard on parts + labor · stackable on top of manufacturer warranty. Some longer-warranty parts available; ask your advisor.
- FAQ-05
Hybrid + EV service?
Yes · Daniel handles hybrid + EV. Toyota Prius, Honda Insight, Lexus hybrids · Tesla 12V + tire rotations only (no high-voltage Tesla work).
- FAQ-06
Do you do state inspections?
Yes · MA state inspection $35 · 30 minutes typical. Pass / fail walk-through with itemized failure list if any.
