FAQ
Common questions answered
Pricing, warranty, services, scheduling, and customer-experience questions. Don’t see what you’re looking for? Email service@ridgepointauto.com — we add to this page based on what customers actually ask.
Pricing + estimates
Money questions
- Final invoice within 10% of written estimate, or we re-call before exceeding. Most jobs come in under estimate. We won’t hit you with surprise costs after the fact.
Warranty + guarantee
What we back
- Lifetime labor warranty on most repairs (if work fails because of our work, we fix it free, forever). Parts warranty varies by manufacturer — typically 12-36 months. We’ll explain warranty for specific parts before installation.
Service + scheduling
Booking + visit questions
- Most issues: same-day or next-day. Major repairs requiring multiple days: 1-3 days out. Emergency repairs (won’t-start, brake failure): same-day. Faster availability than dealer in most cases.
Vehicle + service
What we work on
- Yes for most service work. We have specialty diagnostic equipment + 2 techs with European certifications. Some highly-specialized work (BMW Mechatronic transmissions, Mercedes air suspension complete rebuilds) we refer to European specialty shops.
Customer experience
The Ridgepoint difference
- No. All techs are salaried + customer-satisfaction bonus. Service writers same. Industry-unusual; very intentional. Removes incentive to upsell unnecessary work. Customer satisfaction + repeat business + referrals are how we measure performance.