The crew
The initials on your work order
Every job at Ridgepoint is signed by the tech who did it, because they warranty it personally for the next 24 months. Here's who's under your hood — certifications and all.
The team
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Dana Whitfield
Owner & lead technician · 22 years
Dana spent eleven years in dealership service bays before opening Ridgepoint in 2011 with one hoist and a promise: quote it straight, fix it once. She still turns wrenches every day and signs off personally on every warranty comeback — there aren't many.
Specialty
Driveability & hard-to-find faults
- Red Seal Journeyperson — Automotive Service Technician
- Alberta AMVIC-licensed technician
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Marcus Oyelaran
Red Seal technician · 14 years
Marcus is the one we hand the 'three shops couldn't find it' cars to. He works with a scope and a wiring diagram, not a parts cannon, and he'll show you the failed reading on the screen before we order anything.
Specialty
Electrical, diagnostics, hybrids
- Red Seal Journeyperson — Automotive Service Technician
- Hybrid & EV high-voltage safety certified
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Priya Ramanathan
Red Seal technician · 11 years
Priya runs our alignment rack and measures everything twice. Her brake inspections come back with millimetre readings, photos, and a now / soon / fine list — customers regularly tell us it's the first brake quote they've ever actually understood.
Specialty
Brakes, suspension, alignment
- Red Seal Journeyperson — Automotive Service Technician
- Alignment & chassis specialist certificate
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Jake Tremblay
Apprentice technician (3rd year) · 4 years
Jake handles maintenance services and seasonal changeovers under journeyperson supervision. He hand-torques every wheel and initials the work order beside the spec — a Ridgepoint habit since day one.
Specialty
Maintenance, tires, inspections
- Registered Alberta apprentice — Automotive Service Technician
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Sofia Marchetti
Service advisor · 9 years
Sofia is the voice on the phone and the person who walks you through your estimate line by line. Her rule: if she can't explain a repair in plain English, it goes back to the tech until she can.
Specialty
Plain-English explanations & scheduling
- Automotive parts & service management diploma
Why the crew stays
No commission. That changes everything.
Paid hourly, not per part sold
Our techs earn nothing extra by finding you a new alternator. The only incentive in the building is that the fix holds — because they warranty it under their own initials.
Training is budgeted, not begged for
Every tech gets paid training days each year — that's how we have hybrid high-voltage certification in an independent shop, and why new models don't scare us.
Owner in the bays since 2011
Dana still works the floor daily. When the person quoting your repair is the person whose name is on the building, quotes stay honest.
Curious whether your car needs a journeyperson or a quick apprentice-level service? Ask when you book — Sofia routes every job to the right bench, and you're never billed a journeyperson rate for an oil change.
Put a name to your next repair
Book a bay and you'll know exactly who worked on your car — their initials are on the work order and their warranty is behind it.
Prefer a human? Call (403) 555-0148 — Sofia answers, not a phone tree.