Customer service Mon-Fri 8am-6pm ETRoastery tours Saturdays 10am-2pmWholesale + cafe accounts: hi@emberoakcoffee.com

Contact us

Subscription help, single-order questions, wholesale + cafe accounts, press, partnerships. The Asheville support team replies in 4 hours on average — never a chatbot.

Average reply time: 4 hours, weekdays. Most subscription changes are faster from your account dashboard — skip / swap / pause are all 2-click self-serve.

Roastery + tasting room

184 Coxe Avenue
Asheville, NC 28801
United States

Tasting room: Mon-Fri 7am-3pm, Sat 8am-3pm.
Roastery tours: Saturdays 10am-2pm — free, no booking needed.

By email

By phone

1 (888) 555-0892

Mon-Fri 8am-6pm Eastern. Voicemail returned within 1 business day.

Asheville tasting room
Visit the tasting room

Coffee bar, retail, roastery — under one roof in downtown Asheville.

The tasting room is a working coffee bar where the espresso machine pulls Mercer Street, the pour-over rotates the current single-origins, and the retail shelf has the full catalog plus equipment. Locals get a 5% discount on bag purchases. Subscribers get the same.

Saturdays we run free public tours of the roastery (10am, 11:30am, 1pm). The Probat is in action, the cupping table is set, and the roasters are happy to talk through whatever you’re curious about. No booking needed.

Get directions
Common questions

Most subscribers ask these first

  • Sign in, go to the Subscriptions section, hit Skip on the upcoming order. Two clicks, instant. The next scheduled delivery resumes automatically. You can skip indefinitely without canceling the subscription.
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What’s on the cupping table, the next single-origin lot landing, and the occasional brewing experiment from the lab. Unsubscribe anytime.

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