Contact & visit
Talk to a human who roasts.
Subscription questions, order hiccups, wholesale, or just brewing advice — the people answering this inbox are the same ones working the roaster.
The roastery café
14 Cooperage Lane, Halifax, NS B3K 2R7
Roastery café: Mon–Sat 7am–4pm, Sun 8am–2pm
(902) 555-0164 · hello@emberandoak.example
Cuppings every Saturday, 10 am — free, no booking
Quick answers
Can I pause, skip, or cancel?
Anytime, in two clicks, with zero fees. Pause for a holiday, skip a delivery when the shelf is full, or cancel outright — your plan is a default, not a contract.
When will my first box arrive?
Boxes are scheduled against our weekly roast calendar. Order by Sunday night and your coffee roasts Monday, ships by Wednesday, and typically arrives within 2–4 business days in Canada.
Can I change roast, grind, or frequency later?
Yes — every part of your box stays editable between deliveries. Lots of subscribers go darker in winter and brighter in summer. We encourage it.