Questions, answered.

Open your account, find the box, and tap Skip. Do it before Sunday 11:59 pm Atlantic and that box won't be roasted, shipped or charged. Your next box follows at your normal schedule. There's no limit on skips.

Choose a pause of 1 to 12 weeks, or pause until you restart it yourself. Nothing ships or bills while your plan is paused. We email you 5 days before a timed pause ends, so you can stretch it if you need to.

In your account, choose Cancel plan and confirm. That's it: no phone call, no fee, and no minimum number of boxes. Cancel before Sunday 11:59 pm Atlantic and nothing more ships. After the cutoff, that week's box is already roasting, so it ships and is charged once, and nothing comes after it.

On roast day, Monday morning, for the box roasting that week. We never charge ahead for future boxes. Each receipt lists your bags, grind and price.

No. You can cancel after your first box. Subscriber pricing starts with your first bag.

Yes. Every part of your box stays editable between deliveries, and changes made before the Sunday cutoff apply to that week's box. Lots of subscribers go darker in winter and brighter in summer.

If our bag prices change, we email you at least 30 days before your first charge at the new price. That gives you time to adjust your box or cancel first.

Every bag is roasted the same week it ships and carries its roast date. Most of our coffees taste best from about day 4 to day 18 after roasting, and your schedule is set so each bag lands inside that window.

Tell us and we'll swap your next bag and adjust your profile. If a bag is genuinely off, we replace it free. We'd rather lose a bag than a subscriber.

Either. Choose whole bean, or ground for drip, pour-over, French press, espresso or cold brew. Whole bean stays fresh longest, but ground coffee from us is still ground the morning it ships.

Yes. Slow Ember is a Colombian decaf made with the sugarcane process. You can make a whole box decaf or add one decaf bag to your regular box.

Farms and co-ops in Ethiopia, Colombia, Guatemala, Kenya, Brazil, Sumatra and Mexico, often the same producers year after year. Every bag lists its origin, process and altitude.

Order by Sunday 11:59 pm Atlantic and your coffee roasts Monday, ships Wednesday, and usually arrives within 2 to 4 business days in the Maritimes, Quebec and Ontario. Western provinces and the North can take a few days longer.

On every subscription box and gift delivery, yes. One-off shop orders ship free over $35. Under that, it's a flat $5.95 anywhere in Canada.

Not yet. We ship to every province and territory, and we'll say so here the day that changes.

Send us a photo of any damage and we'll ship a new box at no cost. If a box hasn't arrived 10 business days after it shipped, we'll replace it.

Never. A gift runs its 3, 6 or 12 deliveries and then ends. The recipient can choose to continue on their own card, but only if they want to.

When the recipient redeems it and picks a start date. Deliveries count from their first box, not from the day you bought it.

Yes. They can take the taste quiz or build their own box, and change roast or grind at any point during the gift.

Unused gear can come back within 30 days for a full refund. Write to us first and we'll send a prepaid return label.

We can't resell opened coffee, so we don't take it back. If a bag disappoints you, tell us and we'll replace it or take it off your next box.

Yes, to cafés, offices and restaurants. Use the contact form and choose Wholesale and cafés as the topic.