Reviews
Straight from the mailbag.
The good, the four-star and the one about slow boxes to Calgary. We reply to the ones that tell us something we can fix.
4.7
out of 5, from 16 reviews
- 5 stars 12 reviews
- 4 stars 3 reviews
- 3 stars 1 reviews
- 2 stars 0 reviews
- 1 star 0 reviews
Sample reviews written for this demonstration store. Names and stories are fictional.
Every review, newest first
Showing all 16 reviews
-
The coffee
Rated 5 out of 5
Ember Blend is my new house espresso
I pull two lattes a day on a home machine. Ember Blend is syrupy and the orange note cuts right through the milk. I had it dialled in within three shots.
-
Subscription
Rated 5 out of 5
The quiz got it right the first time
The quiz nailed it on the first try. Eight months in and the only change I've made is adding a second bag, which took about ten seconds.
Priya N., Dartmouth, NS
Every 2 weeks, medium roast · September 21, 2026
-
Shipping
Rated 3 out of 5
Great coffee, slow to Alberta
The coffee is excellent, but my boxes take 5 or 6 business days to reach Calgary. That puts me later in the freshness window than people out east.
Reply from Ember & Oak
That's fair, Ben, and thank you for saying it. We've moved you to express shipping at no charge while we test a faster carrier for the Prairies. If a bag ever reaches you past its best, we'll replace it.
Ben O., Calgary, AB
Every 2 weeks, medium roast · September 8, 2026
-
Subscription
Rated 5 out of 5
Pausing for vacation actually works
Roast date on the bag, ships when it says it will, and pausing for vacation actually works. The coffee being excellent almost feels like a bonus.
Dana W., Halifax, NS
Every 2 weeks, roaster's choice · September 2, 2026
-
Gifts
Rated 5 out of 5
My dad now sends me tasting notes
I gave my dad the 6-delivery gift and he now texts me tasting notes. Unprompted. My father. Tasting notes.
Callum R., Moncton, NB
6-delivery gift · August 30, 2026
-
Subscription
Rated 4 out of 5
Skipping is easy, mind the cutoff
I skipped a box before a trip and it took two taps. I missed the Sunday cutoff once and that box still shipped, which the terms do say plainly. Now I set a reminder.
Reply from Ember & Oak
Thanks, Aisha. We now send a Friday email with a one-tap skip link before every cutoff, so it's harder to miss.
Aisha M., Ottawa, ON
Every 4 weeks, light roast · August 12, 2026
-
The coffee
Rated 4 out of 5
Lovely, once it rests a few days
First Light tasted a bit flat the day it arrived. By day five it was all peach and jasmine. Now I let each bag rest before I open it. Four stars only because the bag goes too fast.
Reply from Ember & Oak
Thanks, Hannah. Light roasts do open up after a few days of rest, so you've found the trick. We've added a 'best from' day to the label on light roasts.
-
Subscription
Rated 5 out of 5
Cancelled for a move, came back after
I cancelled when I moved house and there was no guilt trip, just a confirmation email. I restarted three months later and my old settings were still saved.
Rosie D., St. John's, NL
Every 2 weeks, two bags · July 3, 2026
-
Shipping
Rated 5 out of 5
Shows up on Thursday like clockwork
Roasted Monday, on my porch Thursday or Friday. I've had one late box in a year, during a snowstorm, and they emailed me about it before I noticed.
Owen T., Fredericton, NB
Every week, dark roast · June 28, 2026
-
The coffee
Rated 5 out of 5
Decaf nobody guesses is decaf
I'm off caffeine after 2 pm, and Slow Ember is the first decaf I actually look forward to. I served it at a dinner party and nobody noticed.
-
The coffee
Rated 5 out of 5
Dark roast without the burnt taste
I've been a dark-roast person for thirty years and assumed it all tasted a bit like ash. Night Shift is heavy and sweet. It makes a great cold brew in summer too.
-
The coffee
Rated 4 out of 5
Bright and wild, not for everyone
Paper Kite tastes like blackcurrant jam. My partner found it too sharp, so we swapped his half of the box to Casa Verde. Easy fix.
-
Gifts
Rated 5 out of 5
A thank-you that keeps arriving
I sent the 3-delivery box to my thesis supervisor. She picked her own start date and grind, and the card had my message printed exactly as I wrote it.
Lucía P., Toronto, ON
3-delivery gift · April 22, 2026
-
Subscription
Rated 5 out of 5
Started with the sampler
I ordered the three-roast sampler before committing. I landed on medium, took the quiz to confirm it, and I've been subscribed since spring.
Sam A., Saskatoon, SK
Three-Roast Sampler, then every 2 weeks · April 3, 2026
See Three-Roast Sampler Box -
Gifts
Rated 5 out of 5
The easiest wedding gift I've given
I gave a 12-delivery box as a wedding gift. They redeemed it after the honeymoon, and the deliveries didn't start counting until they were home.
Nadia B., Bedford, NS
12-delivery gift · March 18, 2026
-
Shipping
Rated 5 out of 5
Fits the rural mailbox
The box is slim enough for my rural mailbox, so there are no trips to the depot. The roast date is always within the week.
Your turn
Taste it for yourself.
Start with the quiz or build your own box. If a bag isn't right, tell us and we'll swap it. Skip, pause or cancel online, no fees.
Already a subscriber with something to tell us? Write to the roastery