Rebuild · Program
Recovery support
A caseworker who stays with you, through the forms, the waiting and the fresh start.
Recovery is not one form. It is dozens of them, plus phone calls, deadlines and decisions, while life is upside down. That is a lot to carry alone.
Every household we serve can work with a caseworker. They help make a plan, chase insurance and government help, and give financial support where there are gaps. They check in for up to a year.
At a glance
Example figures- Caseworker per household, from first meeting to close
- 1
- Longest follow-up period after a major response (example)
- 12 mo
- Typical first prepaid card for urgent costs (example)
- $500
What it includes
What families can count on
- A written recovery plan for each household
- Help with insurance claims and government relief programs
- Prepaid cards for urgent costs like rent, fuel and clothing
- Referrals for counselling, legal help and housing
- Interpreters and plain-language help with forms
- Check-ins for up to 12 months
How it works
Step by step
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Step 1
Meet
A caseworker meets the household at a shelter, a recovery centre or at home.
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Step 2
Plan
Together they list needs, deadlines and the help already available.
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Step 3
Fill the gaps
Financial support covers urgent costs that insurance and government help do not.
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Step 4
Stay in touch
Regular check-ins continue until the household says they are back on their feet.
Questions about recovery support
Do I need insurance to get help?
No. Our help is free and does not depend on insurance. If you do have insurance, we help you make the most of it.
Will you share my information?
Only with your permission, and only with groups that can help you. You can see what we hold about you at any time.
What if I need help months later?
Call us. Recovery takes time, and caseworkers stay available for up to a year after a major response.
Other programs
Give to recovery support
Keep recovery support ready for the next call.
Caseworkers help each family make a recovery plan, sort out insurance and government help, and get financial support for the gaps.
Prefer a steady gift? See monthly giving. Every gift gets a receipt.