Admissions
What happens when you reach out.
The first step is just a conversation. Here is every step after it, so nothing about starting treatment is a surprise.
A real person answers 24/7
From first call to first day
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Today
A real person answers
Call any hour, or send the intake form. An admissions coordinator listens, asks a few questions, and never pushes. About 15 minutes.
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Same day
We check your insurance
With your card or member ID, we call your plan and tell you in plain words what is covered and what you might pay. During office hours this usually takes under three hours.
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Within 1 to 3 days
An assessment with a clinician
A 60 to 90 minute conversation, in person or by video, about your health, your use and your life. Together you choose the level of care that fits.
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Often this week
Your first day
Someone meets you at the door, shows you around and introduces your counselor. For detox, same-day starts are sometimes possible.
Your first week
Gentle on purpose.
The first days are about feeling safe and getting your bearings. The deeper work comes once you are steady.
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Day 1
Welcome and settling in
A tour, your schedule, and time with your counselor. You will not be thrown into a big group on minute one.
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Days 1 to 3
Medical and mental health check
A visit with our physician or nurse practitioner, and medication started if you want it.
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Week 1
Your plan, written together
Goals in your own words, the level of care that fits, and who you want involved.
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End of week 1
A check-in on how it is going
Too much? Too little? We adjust. Plans are meant to change.
What to bring, and what to leave at home
Mostly for detox and residential care. For outpatient visits, just bring yourself and your insurance card.
Bring
- Photo ID and insurance card
- A list of your medicines, or the bottles
- Comfortable clothes for about a week (detox and residential)
- Phone and charger
- Names and numbers of people you may want to call
Leave at home
- Alcohol, drugs or anything that contains alcohol (like some mouthwash)
- Weapons of any kind
- Large amounts of cash or valuables
- Clothes with alcohol or drug logos
Questions before day one
Do I have to stop using before day one?
No. Please do not stop alcohol or benzodiazepines suddenly on your own. Tell us what you use and when, and we will plan a safe start together, sometimes in detox.
What about my job?
Most people in outpatient care keep working. If you need time off, we can fill out medical leave paperwork that confirms you need care without sharing details your employer does not need.
What about my kids or pets?
Outpatient and evening programs let most parents keep their routines. For detox or residential care, our admissions team can help you think through a plan, and we can schedule around school pickups where possible.
Can I bring my phone?
Yes. In outpatient care, nothing changes. In detox and residential, phones are quiet during groups and overnight, and available the rest of the time.
What if I change my mind?
Treatment here is voluntary. You can pause or stop. We will talk about the risks honestly, make sure you have naloxone, and keep the door open.
For referring professionals
Making a referral?
EAP counselors, ER discharge planners, primary care, courts and interventionists can use our referral line for a warm handoff. We confirm levels of care and openings on the call, and we follow 42 CFR Part 2: we can share updates with you only after the patient signs a release.
Referral line
(406) 555-0163Weekdays 8 a.m. to 6 p.m. After hours, use the 24/7 admissions line: (406) 555-0148
- Detox, residential, PHP, IOP, OP and MAT under one roof
- Same-day insurance checks
- Release-of-information forms sent on request
Confidential, always
Ready when you are. Or when they are.
Start a confidential intake in about five minutes, or call and talk it through with a real person. No pressure, no lecture, and nothing is decided until you say so.
Not for emergencies. If someone may be overdosing, call 911. In crisis, call or text 988.