FAQ
Questions, answered plainly.
The things people most often ask before they call. If yours is not here, call admissions any hour. Asking questions commits you to nothing.
No question is too small
Getting started
Do I have to stop using before I come in?
No. Please do not stop drinking or taking benzodiazepines suddenly on your own, because that can be dangerous. Tell us what you use and we will plan a safe start together.
How fast can I start?
Often within a few days. Medical detox can sometimes start the same day. Medication visits are usually available within the week, and evening IOP groups take new people every Monday.
I'm not sure I need treatment. Can I still call?
Yes. Plenty of people call just to ask questions. There is no pressure, and you can stay anonymous on that first call.
Do you treat teenagers?
Our programs are for adults 18 and older. If you are looking for help for a teen, call us anyway and we will help you find a youth program nearby.
Cost and insurance
How much does treatment cost?
It depends on the level of care and your insurance. We publish self-pay ranges on every program page and on our insurance page, and we check your benefits before you start so you know your likely cost.
What if you are not in network with my plan?
We may still be able to help through out-of-network benefits or a single case agreement. If we cannot, we will help you find a center that is in network.
Do you take Medicaid?
Yes, we accept Montana Medicaid for detox, residential, outpatient care and medication.
Privacy
Will my employer find out?
Not from us. A federal law called 42 CFR Part 2 protects substance use treatment records even more strictly than ordinary health privacy law. We cannot share anything without your written consent, with a few narrow exceptions like a medical emergency.
Will you leave a voicemail that says where you are calling from?
Only if you say it is okay. The intake form asks how to reach you safely, and we can call as "a health office" with no name at all.
Will you confirm to someone that I am a patient?
No. If someone calls asking about you, we will neither confirm nor deny that you are here unless you have given us written permission.
During treatment
What happens if I return to use?
You tell us, and we adjust the plan. A return to use is common and it is not a reason to be discharged. It is a reason to look at what happened and add support.
Do you use medication?
We offer it to everyone it may help, especially for opioid and alcohol use. It is always your choice, and counseling is available either way.
Do I have to do 12 steps?
No. We offer 12-step meetings, SMART Recovery style groups and other peer support. Many people try a few before something clicks.
Can I keep working while I'm in treatment?
Most people in our outpatient programs do. Our evening IOP track runs 5:30 to 8:30 p.m. for exactly that reason.
For families
How can I help someone who doesn't want help?
Come to our free Tuesday family group, or ask about CRAFT coaching. It teaches ways to encourage treatment without ultimatums, and it helps you look after yourself too.
What should I do if I think someone is overdosing?
Call 911. If you have naloxone (Narcan), give it. Try to keep them breathing and on their side, and stay with them until help arrives. You can call Poison Help at 1-800-222-1222 with questions about a possible poisoning.
Looking for program details? Each program page has its own questions: detox, outpatient, medication and families.
Confidential, always
Ready when you are. Or when they are.
Start a confidential intake in about five minutes, or call and talk it through with a real person. No pressure, no lecture, and nothing is decided until you say so.
Not for emergencies. If someone may be overdosing, call 911. In crisis, call or text 988.