Three ways to reach us.
Pick whichever feels easiest. A real person responds to every message — same business day, every time. If you're navigating an emergency or in distress, dial 911 or 9-8-8 first.
Intake team
New patients, scheduling, sliding-scale, insurance check. Reply within one business day.
Phone
Mon–Fri 7:30am–8pm, Sat 8am–4pm. A real human picks up — most calls answered in three rings.
Existing members
Reschedule, message your practitioner, download session notes — all in the member portal.
Tell us what's going on.
Anything that isn't an emergency. New patient questions, billing, careers, press, or "I tried physio before and it didn't work — would you really be different?" All welcome.
- Same business day reply, every time.
- If urgent, call 1-888-555-0177.
- Existing members: in-portal messages reach your practitioner directly.
The short version of what you're owed.
Privacy
Records protected by PHIPA + our internal privacy policy. We don't sell or share patient data, and we don't use marketing pixels that include patient identifiers.
Accessibility
Every clinic is wheelchair accessible. ASL interpretation available with 48-hour notice. Spanish, Mandarin, Cantonese, Punjabi, and Tagalog speakers on staff at multiple locations.
Terms of service
Full terms and conditions of care are provided at intake and available on request. The short version: 24-hour cancellation, written discharge, member-portal access, no auto-renewing contracts.
Because something isn't moving right.
If that's you — call us, write us, or book directly. We'll figure out the next step together.
