Asked and answered

No — physiotherapy, chiropractic, massage therapy, and athletic therapy are all direct-access in BC. The one caveat: a few extended-health plans require a physician's referral for reimbursement, so it's worth a quick check of your plan's fine print before your first visit.

Bring your insurance card (or your plan and member numbers) to your first visit. We submit the claim electronically before you leave and you pay only the portion your plan doesn't cover. We bill Pacific Blue Cross, Canada Life, Sun Life, Manulife, Green Shield, Desjardins, and most other major insurers.

Clothes you can move in. Shorts for anything leg- or knee-related, a tank or loose tee for shoulders and necks. Coming from the office is fine — every clinic room has a change space, and Mount Pleasant has showers.

We'll tell you at the end of your first assessment — a written plan with an expected visit count and timeline. Most straightforward injuries land between 4 and 8 visits. We re-test every session, so if you're ahead of schedule, your plan shortens.

Less than you'd think — both assess first and both end in exercise. Broadly: our chiropractors are the fastest route for acute spine pain and joint restriction; our physios run longer rehab arcs, post-surgical programs, and return-to-sport. If you pick the 'wrong' one, we'll simply walk you down the hall — one chart, one team.

Yes. With an active claim number, physiotherapy and chiropractic visits are usually billed directly to the insurer with no out-of-pocket cost. Bring your claim number and adjuster details to your first visit and we handle the paperwork.

24 hours' notice to change or cancel, no questions asked. Less notice than that and the visit is billed at 50%; no-shows are billed in full. We send a reminder 48 hours out so this almost never happens.

Mount Pleasant: free 2-hour street parking on East 8th plus a paid lot next door. Lonsdale: free customer parking behind the building, entered off 14th Street. Both clinics have bike racks.

Yes — growth-plate injuries, sport injuries, and youth concussion are regular parts of our caseload. A parent or guardian attends the first visit for anyone under 16.

Yes, and fewer than you fear. Plans are 2–4 exercises with video links, sets, and progressions — built to fit inside 15 minutes, because a perfect program you don't do loses to a short one you do.

Absolutely. About half our massage bookings are standalone. If you ever do need rehab, your RMT's notes are already in the building.

Whichever is easier to get to — your chart follows you between Mount Pleasant and Lonsdale. Some practitioners work at one location only, so if you're set on a specific clinician, check their profile for where and when they practise.