Most-asked, plain answers.

Most members are booked within four days. Same-day and next-day slots are usually available across the five clinics — call any location to ask.

No. Physiotherapy, chiropractic, RMT, and athletic therapy are all direct-access in Ontario — you can self-refer. Some insurance plans require a physician note for reimbursement; check yours, or call us with your card and we'll check for you.

Whatever you can move in. Shorts and a t-shirt for lower-body sessions, a tank or sports bra for upper-body or pelvic. We have spares at every clinic if you forget.

Sixty minutes. Always. We need that time to do a real movement screen, find the actual driver, and start treatment in the same visit. Follow-ups are 45 (physio, RMT) or 30 (chiro).

Yes — 95% of major Canadian extended-health plans, including Sun Life, Manulife, Canada Life, Green Shield, Pacific Blue Cross, Equitable Life, Desjardins, and Industrial Alliance. We process the claim at the front desk so you only pay the gap.

Most health spending accounts and flex-spending accounts cover physiotherapy, chiropractic, RMT, and athletic therapy as eligible expenses. We provide a tax receipt at the end of every session.

Yes — therapy with regulated providers (PT, RMT, DC, AT) qualifies as a medical expense under Canadian tax law. We email an annual statement every January.

Cancellations more than 24 hours ahead — no charge. Less than 24 hours — full session fee, unless it's a genuine emergency. We're flexible about emergencies. Late shows beyond 15 minutes count as a missed session.

Most members are discharged in 6–12 sessions. We tell you our best estimate at the end of session one — and we adjust it after week three if reality looks different. We don't pad the timeline.

Tell us. Some patterns take three or four sessions before something shifts — but we should be able to predict that on day one. If we said you'd feel different in session one and you don't, that's a re-assessment, not 'try a few more.'

Yes — for follow-up sessions, exercise progressions, post-op check-ins, and consultation. First sessions are always in-person; you can't screen movement properly through a webcam.

Late-stage rehab isn't optional at Stride — it's where most clinics drop the ball. Our athletic therapists run force-plate, hop-tests, agility, and sport-specific demand testing. You don't get cleared to compete unless those numbers are there.

Encrypted, on Canadian servers, governed by PHIPA + our internal privacy policy. We never sell or share patient data. You can request a copy of your file any time — we'll email it within three business days.

Yes, anytime, no questions. Your file follows you. If switching is awkward (small clinic, smaller team), our intake lead handles the transition for you so it's not a conversation you have to have.

Only with your written consent — but we encourage it. A short clinical summary to your family doctor helps consolidate your care. We use a one-page consent form at intake; you can decline.