Three ways to reach us.
Pick whichever feels easiest. A real person responds to every message. If you're in crisis right now, please call 988 instead.
Member support
For new and existing members — scheduling, billing, app issues. Reply within one business day, seven days a week.
Phone support
Mon–Fri, 8am–8pm ET. Sat–Sun, 10am–6pm ET. A real person, not a chatbot. Calls answered within three rings.
In the app
Once you're a member, every kind of support is one tap away inside the app — including direct messaging with your member-experience rep.
Tell us what's going on. We'll write back.
Anything that isn't a crisis. New members, billing, sliding-scale, careers, press — all of it lands in the same inbox, read seven days a week.
- Same business day reply, seven days a week.
- If you're in crisis, please call 988 first.
- Existing members: in-app messaging is always faster.
The short version of what you're owed.
Privacy
Your information is HIPAA-protected. We don't sell or share patient data, and don't use marketing pixels that include patient identifiers.
Notice of Privacy Practices
Our full Notice of Privacy Practices is provided at intake and on request. It covers how we use protected health information.
Member rights
Every Sanctum member has the right to switch therapists at any time, request copies of session notes, and have decisions explained without jargon.
Most people reach out because something hurts.
If that's you — call us, write us, or take three minutes to get matched. We'll figure out the next step together.
