Questions and answers
FAQ
The questions we hear most at estimate visits, answered the way we'd answer them at your kitchen table. Can't find yours? Call or write and Rosa will get back to you the same day.
Estimates and pricing
Is the estimate really free?
Yes. The visit takes 30 to 45 minutes and you get a written quote within 48 hours. There's no charge and no pressure to book.
Why don't you give exact prices online?
Because two bedrooms the same size can need very different prep. We publish honest ranges on our pricing page, then give you an exact number in writing after we've seen the job.
How do deposits and payment work?
A deposit holds your start date. The balance is due only after your final walkthrough, once you're happy. Projects over $3,000 can also be paid monthly through a third-party lender, subject to approval.
Prep and the work
Who will actually be in my home?
Our own painters, on payroll, with a named crew lead. We don't hand jobs to day-labour subcontractors.
Do you use tape for the lines?
Only where it truly helps, like next to a finished floor. Ceiling lines and trim edges are cut by hand with a brush. It's faster and sharper in skilled hands, and it's where our name comes from.
What about lead paint in older homes?
If your home was built before 1978, we test before sanding or scraping. If lead is present we follow lead-safe work practices: containment, careful clean-up and a written note of what we did.
Paint and colour
What paint do you use?
Premium lines from major paint makers, chosen for the surface: scrubbable finishes for kitchens, hard enamels for trim and cabinets, flexible exterior paints for siding. Your quote names the exact product.
Can you help me choose colours?
Yes. Every estimate includes a quick colour chat, and our full in-home colour consultation is $175, credited back when you book the painting with us.
Scheduling and seasons
When do you paint exteriors?
From May to early October, when nights are warm enough for paint to cure. Spring dates fill by March, so most people book their estimate in the winter.
How soon can you start?
Interior work is usually 2 to 4 weeks out. Exterior work in summer can be 6 to 10 weeks out. We give you a real date in your quote.
Warranty
What does your warranty cover?
Peeling, flaking or blistering caused by our prep or application. Three years on interior and exterior painting, two on cabinets and commercial work, one on decks and fences.
What if I spot something after you leave?
Send us a photo. We'll take a look within 10 business days and fix anything that's ours at no charge.
Prices are on our pricing page, and warranty details are on the warranty page. Still wondering? Call (608) 555-0147.
Take the next step
Tell us about your rooms, walls or deck and get a written quote within 48 hours of the visit. Estimates are free.