Service 04 of 04
Repairs and monitoring
Solar should be boring. When it isn't, we look at the monitoring data first, then send a tech with the right part. Systems other companies installed are welcome, including ones whose installer has closed.
At a glance
Repairs and monitoring at a glance
- First reply
- Within 2 business days
- Roof leaks
- Moved to the front of the line
- Before any visit
- A fixed price, in writing
- Yearly review
- Free for Northbeam systems
Costs and times are typical ranges for a fictional demo company, shown as estimates before any incentive programs. Your fixed quote replaces them after we check your home.
What's included
Everything in the price, listed
- Remote check of your production against your system's own estimate
- Inverter, microinverter and optimizer swaps, with warranty claims handled for you
- Leak and flashing repair at panel mounts
- Remove and reinstall panels for a re-roof
- Critter guards and damaged-wiring repairs
- A yearly production report in plain words
Is it right for you?
When it makes sense, and when we'd tell you to skip it
Good fit if
- Your app shows a panel, or the whole system, at zero
- Production dropped and you don't know why
- You need a new roof and the panels have to come off
- The company that installed your system is gone
Probably skip it if
- Dusty panels: rain and snow clean them well enough here, and paid washing rarely pays for itself
Honestly: If a fix costs more than the system will ever earn back, we'll tell you, even when that means a smaller job for us.
How it goes
5 steps, no surprises
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01
Tell us what you see
A screenshot from your monitoring app helps a lot.
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02
Remote check
We read the data and often find the fault before anyone climbs a ladder.
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03
Fixed price
You get the price in writing before any visit. Warranty work is free.
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04
Repair visit
A tech arrives with the right part and photographs the fix.
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05
Follow-up check
A month later we compare production again to make sure it held.
Warranty, in plain words
Who covers what, and for how long
Full warranty details →-
2 years
Repairs on other installers' systems
If our repair fails within 2 years, we come back and fix it free.
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10 years
Northbeam systems
Covered by your 10-year workmanship warranty, so most fixes cost you nothing.
A neighbor's experience
What it looked like for a neighbor
Five years in, still boringly reliable
One of their earlier installs (2021). An optimizer failed last fall; it was covered and swapped in a week. Panels are producing at 98% of year-one levels, right on the curve printed in our contract. Boring is exactly what you want on your roof.
Questions about repairs and monitoring
Straight answers
All FAQs →Do you service systems you didn't install?
Yes, most brands and most ages. We look at the monitoring data and photos first, then quote a fixed price before any visit.
What does monitoring actually catch?
A panel that stops producing, an inverter fault, a slow drop from shade or damage, and a system that's off after an outage. Panel-level monitoring shows exactly which part is behind.
How much does removing panels for a re-roof cost?
It depends on the number of panels and the roof. We quote a fixed price from photos. Plan for it before you hire a roofer so the two jobs line up.
Other services
Other services
No pressure, literally
Ready to talk repairs and monitoring?
Request a quote and we'll check your home first. You get a fixed price in writing, valid 90 days, or an honest 'you don't need this.' Either way, nobody camps at your kitchen table.
Prefer a human? Call (970) 555-0134 during office hours. We never cold-call.