Managed IT · Winnipeg · since 2012
IT support, in plain English.
We look after the computers, accounts and networks of Winnipeg offices with 5 to 150 people. You get one flat price per person, response targets in writing, and a note after every fix that explains what happened in normal words.
Free IT assessment, no strings
Book a 90-minute walkthrough or a 45-minute video call. Within three business days you get a written list of what is working, what is risky and what it would cost to fix. Keep it, even if you never hire us.
Pick a timeHow we look after you
Most clients start with Managed IT and never think about the parts again. Each service also stands on its own, with a price range and a plain list of what is included. All services
-
Managed IT
Your outsourced IT department. We look after every computer, account and network device, and we tell you what we did in words you can use.
$115 to $150 per user, per month
-
Help Desk
Call, email or use the portal. A technician picks it up, fixes it, and closes it with a one-line explanation in normal words.
Included in every plan
-
Cybersecurity
The basics done well, explained calmly. No scare tactics, just steady habits that make your business a harder target and quicker to recover.
Core security in every plan
Also on the list
- Cloud and Microsoft 365 Email, files and Teams set up properly, licensed sensibly and moved without losing a weekend of work.
- Backup and Recovery Backups we test by actually restoring files, plus a written plan for getting you working again after a bad day.
- Network Setup Wi-Fi that reaches every desk, a firewall set up properly, tidy cabling, and a diagram of how it all connects.
Already have an IT company?
Switching is mostly paperwork, and we do the paperwork. We talk to your current provider, collect passwords and licence details, and overlap for a short time so nothing falls through the cracks.
Response targets, written down
Sample agreement · targets, not guarantees
-
15 min
critical response
P1: the whole office, or a key system, is down
-
1 hr
high response
P2: a team or one important system is struggling
-
4 hr
normal response
P3: one person is stuck or something is broken
-
Next day
request response
P4: new user, access change or a how-to question
These are targets from our sample service agreement, not guarantees. Response means a technician is working on it, not an auto-reply. Every month you get a report of how we did, misses included. See the full sample targets.
What you see as a client
A simple status page for the systems your office depends on, and a clear trail for every ticket. Both are examples from a fictional client, built to show the format, not real numbers.
Your status page
All key systems normal
Updated 7:45 a.m.
-
Email and calendars
Microsoft 365
Normal
Last 30 days: 30 normal, 0 needed attention, 0 down.
-
Shared files
SharePoint and OneDrive
Normal
Last 30 days: 30 normal, 0 needed attention, 0 down.
-
Internet, main office
Provider outage on day 12, backup line took over
Normal
Last 30 days: 29 normal, 1 needed attention, 0 down.
-
Firewall and Wi-Fi
Firmware update on day 20, after hours
Normal
Last 30 days: 29 normal, 1 needed attention, 0 down.
-
Nightly backups
One retry needed on day 24, finished by 6 a.m.
Normal
Last 30 days: 29 normal, 1 needed attention, 0 down.
-
Computer updates
2 of 22 laptops waiting for a restart
2 waiting
Last 30 days: 28 normal, 2 needed attention, 0 down.
A ticket, start to finish
Second-floor printer won't scan to email
- Submitted 9:02 a.m.
- Assigned 9:06 a.m.
- In progress 9:18 a.m.
- Resolved 9:41 a.m.
- 9:02 a.m. Submitted. Email from Jordan at the front desk
- 9:06 a.m. Assigned. Picked up by Marcus on the help desk
- 9:18 a.m. In progress. Remote session; found an old password saved in the scanner
- 9:41 a.m. Resolved. Test scan received; Jordan confirmed
The monthly report
September, at a glance
Example
- Tickets closed
- 37
- Met the response target
- 35 of 37
- Repeat issues flagged
- 1, fixed
- Test restore
- Passed, 14 min
Who we look after
What clients say
Sample reviews from the kind of offices we look after, including the ones with a “but”. We would rather you read those here than find them later.
-
“Our old provider sent bills we couldn't read. Plainspoken sends a note after every ticket that even I understand. The front desk hasn't lost a morning to the charting system since spring.”
Office manager18-person dental clinic, St. Vital
-
“Not the cheapest quote we got. It was the only one that listed what was NOT included, and that is why we signed.”
Owner6-person law office, Tuxedo
-
“Wi-Fi in the back of the warehouse finally works. Onboarding took about six weeks instead of four because of our old scanners, but they told us why every week and didn't charge extra.”
Operations managerDistribution warehouse, St. Boniface
The need-to-know
How do you set the price?
Per user, per month, within the ranges on our pricing page. Where you land depends on how many devices each person uses, whether you have servers, and how many sites you have. After the free assessment we put the exact number in writing.
What is not included?
New hardware, software licences, and big projects such as an office move or a new network. We quote those separately and never start them without your written OK.
How hard is it to switch from our current IT company?
Easier than most people expect. We handle the conversation with your current provider, collect passwords and licence details, and overlap for a short time so nothing is dropped.
How fast do you respond?
Our sample agreement sets response targets by priority: 15 minutes for critical, 1 business hour for high, 4 business hours for normal and next business day for requests. They are targets, not guarantees, and we report our real numbers monthly.
Can you guarantee we will never be hacked?
No, and be careful of anyone who does. We lower the risk with proven basics and make sure you can recover quickly if something gets through.
What happens next?
-
Book the walkthrough
Five quick steps to pick a time. We look at your setup, ask about your week, and take notes, not orders.
-
Get it in writing
Findings, a price inside our published ranges, and what is not included. Usually within three business days.
-
Your first 30 days
Hannah runs onboarding: documentation, monitoring, urgent fixes, and a first report you can actually read.
- Plain English, every time. Every ticket closes with a short note in normal words: what broke, what we did, and whether it is likely to happen again.
- Targets you can check. Response targets are written into the agreement and reported every month, misses included. You never have to take our word for it.
- You hold the keys. Admin passwords, licences and network notes belong to you and live in a shared vault. If you ever leave, the hand-off is a meeting, not a hostage talk.
Ready for IT you can actually follow?
-
Book an IT assessment
A free walkthrough or video call. You get a written list of what we found, whether you hire us or not.
Pick a time -
See the price ranges
Per-user ranges for every plan, what is not included, and a ballpark estimator with the arithmetic shown.
View pricing -
Talk to a person
Call (204) 555-0148 on weekdays. You will reach someone who can answer the technical questions too.
Call us