Services directory

Everything we do for offices of 5 to 150 people, in one place. Each service lists what is included, what it costs and which plan covers it.

Try "Wi-Fi", "new hire" or "backup".

Most requested

• Set up a new employee
• Replace our IT company
• Move to Microsoft 365
• Fix Wi-Fi that keeps dropping
• Answer an insurance security form
• Check that our backups work

Service directory

• Managed IT

  One flat monthly rate per user for the whole job: help desk, monitoring, updates, security basics and a plan for what comes next.

  $115 to $150 per user, per month

  In plans: Managed and Managed Plus

  Full details

  Included

  • Unlimited help desk by phone, email and client portal during business hours
  • Around-the-clock monitoring of computers, servers and network gear
  • Windows, Mac and app updates every month, tested before they roll out
  • Endpoint protection on every managed computer
  • New staff set up and departing staff shut off the same week
  • Quarterly planning meeting with a 12-month budget
  • Network, account and licence notes that you own

• Help Desk

  A real person in Winnipeg answers. Most problems get fixed over a screen share while you watch, and every ticket ends with a note you can read.

  Included in every plan

  In plans: Every plan

  Full details

  Included

  • Phone, email and portal support, 7:30 a.m. to 6:00 p.m. CT on weekdays
  • Remote fixes over a secure screen share, only with your OK
  • Onsite visits in the Winnipeg area when remote will not do
  • Password resets, new accounts, printer and Wi-Fi problems, app issues
  • Help with the software your business runs on, alongside the vendor
  • Monthly report on response times against our targets, misses included

• Cybersecurity

  Sensible protection in layers: strong sign-ins, updated devices, filtered email, tested backups and a team that knows what to do on a bad day.

  Core security in every plan

  In plans: Core in every plan; more on Managed Plus

  Full details

  Included

  • Multi-factor sign-in rolled out with a plan, not a surprise
  • Email filtering and a simple button to report suspicious messages
  • Endpoint protection and monthly patching on every device
  • Short, friendly security training for staff, twice a year
  • Help filling in cyber insurance questionnaires, honestly
  • A one-page incident plan your team can actually follow

• Cloud and Microsoft 365

  Email, files and Teams set up properly, licensed sensibly and moved without losing a weekend of work.

  Projects from $2,500 to $12,000

  In plans: Care in Managed plans; moves are projects

  Full details

  Included

  • Moves from an office server, Google Workspace or another tenant
  • SharePoint and Teams set up around how your team works
  • Licence review every quarter, with a plain list of savings
  • Sharing rules so client files do not end up on public links
  • Backup of email, OneDrive and SharePoint data
  • Training sessions for staff after the move

• Backup and Recovery

  Backups we test by actually restoring files, plus a written plan for getting you working again after a bad day.

  Included in Managed and Managed Plus

  In plans: Managed and Managed Plus; add-on on Essentials

  Full details

  Included

  • Nightly backups of servers, key computers and Microsoft 365 data
  • A copy stored off-site in Canadian data centres
  • Monthly test restores, logged in your report
  • A written recovery plan with clear priorities
  • Yearly recovery drill on Managed Plus
  • Alerts to our team when a backup fails, every time

• Network Setup

  Wi-Fi that reaches every desk, a firewall set up properly, tidy cabling, and a diagram of how it all connects.

  Projects from $1,800 to $15,000

  In plans: Care in Managed plans; installs are projects

  Full details

  Included

  • Wi-Fi survey and placement plan for your floor layout
  • Firewall setup with secure remote access for staff
  • Switches, access points and cabling, labelled at both ends
  • Separate guest Wi-Fi so visitors never touch your network
  • Internet provider coordination, including backup connections
  • A network diagram and password list stored in your vault

Nothing matched. Try a simpler word, or ask us directly. If it plugs in or signs in, we can probably help.