Raleigh · Durham · Cary · Wake Forest · Garner · Knightdale · Apex
Reviews
Every review below is shown as written — including the four- and three-star ones, with our responses. A company that only shows five-star reviews is showing you its marketing, not its management.
4.5 average across 10 reviews · 6 owners · 4 tenants
From owners
Owner
Seven years, two properties, zero surprise line items. My statement is boring in the best possible way — every repair has the vendor's actual invoice attached. My last manager marked up a $180 faucet job to $260; these folks passed a $214 HVAC call through at $214.
Owner
Honest four stars. Leasing was fast (13 days) and the accounting is spotless. I docked a star because my first annual inspection report took nearly three weeks to reach my portal — they owned it and the renewal-year report landed in two days.
Hearth & Ledger replied: Fair hit, Alicia — that report sat in review too long. We moved inspection publishing to a 48-hour standard in January. Thank you for staying with us. — Everett
Owner
Switching was the part that shocked us: they handled the termination letter, key transfer, deposit accounting, and tenant notices in about two weeks — and charged nothing to onboard four doors. Our old manager's 'misc admin' line simply doesn't exist here.
Owner
They told me NOT to renovate the kitchen yet because the rent lift wouldn't cover it for 6+ years. A management company talking itself out of a bigger leasing fee bought about a decade of my trust.
Owner
We manage from Denver. The monthly statement plus attached invoices means we've never once had to call and ask 'what is this charge?' Our CPA said it's the cleanest PM paperwork she sees.
Owner
Fees are exactly as published and the multi-door discount showed up without me asking. Four stars only because I wish the owner portal had a proper mobile app — the mobile web view is fine, just not great.
From tenants
Owners should read these hardest: tenant experience is what renews leases, and renewals are what protect your vacancy math.
Tenant
Best landlord experience I've had in Raleigh. Maintenance portal at 9pm, plumber texting me by 8am the next morning. Deposit came back in 12 days with an itemized letter and photos.
Tenant
Responsive on urgent stuff — a water heater fail was handled same day. Non-urgent requests can take a week or so to schedule, which is my only real gripe. Renewed twice anyway; rent increases were explained with actual comps.
Hearth & Ledger replied: Thanks, Jordan. Non-urgent items batch to vendor routes, so they're slower than emergencies — but a week should be the ceiling, not the average. We've added a mid-week route in Cary. — Mei-Lin
Tenant
Mixed. Application and move-in were smooth and the house was genuinely clean. But the shared-yard maintenance schedule between the duplex units was confusing for months before it got sorted. Three stars, might revise up.
Hearth & Ledger replied: That confusion was ours — the mowing split wasn't written into either lease. It is now, and we credited both units a month of lawn service. — Mei-Lin
Tenant
Rented the Holly Street bungalow's twin down the block. Old house, honest listing — they flagged the quirky bathroom door and slow tub drain in the ad instead of letting us find out. Drain got fixed the first week.
How we collect reviews: every owner is invited annually and every tenant at move-in, renewal and move-out — regardless of how the tenancy went. We respond to everything under five stars and never pay for, filter, or "dispute away" honest feedback.
No surprises, in writing
Ask us in the proposal process and we'll connect you with current owners with properties like yours — including ones who've had a rough repair month.