For tenants
Renting with Hearth & Ledger.
The same transparency owners get, pointed at you: free ACH rent payments, a maintenance line that answers, photo-documented move-ins, and deposits returned with an itemized letter — not a shrug.
Rent, without the fee maze
Pay rent online.
- ACH bank transfer: free, always — we don't monetize your rent payment
- Debit or credit: processor's fee shown before you confirm, never padded
- Autopay: set it on the 1st and stop thinking about it
- Rent is due the 1st, late after the 5th; late fee is 5% — the NC statutory cap, applied consistently
Tenant portal · demo
Payment simulated ✓
Confirmation HL-000000. This is a design demo — no money moved anywhere.
Maintenance that happens
Request a repair.
Median response on urgent issues last year: 47 minutes. Non-urgent requests are batched onto vendor routes — usually scheduled within a few business days.
Emergency right now?
Flooding, gas smell, no heat below 50°F, sewage backup, or no working toilet: skip the form and call the 24/7 line — (919) 555-0199. Gas smell? Leave first, call the utility, then call us.
Maintenance request
Request logged ✓
Ticket HL-000000. In the real workflow you'd get a text when a vendor is assigned, and the owner sees the invoice — at cost — on their statement.
Deposits, documented
Move in on photos. Move out on photos.
At move-in
- Photo condition report you co-sign
- Clean, safe, functioning — or we fix it first
- Deposit held in an NC trust account, as law requires
- Portal login for rent, requests and documents
At move-out
- Walkthrough against the same photo report
- Normal wear and tear is not a deduction
- Itemized deposit letter within the NC 30-day window
- Median return last year: 12 days
More questions? The FAQ covers applications, pets, late fees and deposits in plain language.