Overview
When a truck goes down on the road, the first call should be quick and the answers straight. The roadside line is answered around the clock. We ask where you are, what the truck is doing and what is on the dash, then tell you if it sounds like a roadside fix or a tow, what the call-out costs and the typical arrival window from where our tech is.
A lot gets fixed right there: tires, air lines and gladhands, brake chambers, lights and wiring, belts and hoses, fuel filters and priming, batteries and jump starts, and diagnosing a derate or limp mode. If it needs a shop, we arrange a heavy tow with a towing partner and have a bay waiting when it arrives.
Arrival times are honest ranges, not promises. Night, weather, a tech already on a call and where you are on the corridor all change the number, and we will tell you which one applies.
Call us about
- A flat or blown tire on the tractor or trailer
- An air leak, a broken air line or a brake that won't release
- A derate, limp mode or a truck that won't restart
- Fuel problems: gelled fuel, clogged filters, ran out
- Lights out, electrical faults or a dead battery
Every job includes
- Price and typical arrival window told on the first call
- Text updates with the tech's name when the truck rolls
- Photos and a written note of what was done
- Tow arranged with a partner when it is not a roadside fix
- A bay held for the truck if it has to come in
Roadside terms in plain words
- Price first
- You hear the call-out charge, the hourly rate and any after-hours surcharge on the first call, before anyone rolls.
- Arrival windows
- We give a typical range based on where the tech is right now. If it changes, we call or text.
- Payment
- Account trucks go on the account. Other trucks: a card is authorized before dispatch and charged only for the final bill.
- Parts
- Parts used on the road cost the same as in the shop. Tires are quoted by size and brand before we mount them.
- When it's a tow
- If it can't be fixed safely on the road, we stop, tell you, and arrange a heavy tow with a partner. Towing is billed by them.
- Safety calls the shots
- If a location is not safe to work, the tech may ask for the truck to be moved or towed first. That call is not up for debate.
When you call, have ready
- Where the truck is: highway, direction, mile marker or exit
- What it's doing and what's on the dash
- Tractor, trailer or both, and tire size if it's a tire
- A callback number for the driver
Typical prices
- Call-out, Zone 1 Travel to the truck and the first 30 minutes on site $225
- Roadside labour after 30 minutes Billed in 15-minute steps $185 per hour
- After-hours surcharge 10 p.m. to 6 a.m., Sundays and holidays +$95
- Zone 2 mileage About 30 to 60 miles out, one way +$3.50 per mile
- Common tire service Mount, swap or repair, plus the tire if we supply it Labour plus tire
Account trucks are billed to the account. Other trucks: we take a card before dispatch and charge only the final amount. Towing is billed by the towing company. Example figures for this demo.
Typical turnaround
- Typical arrival, Zone 1, daytime 45 to 90 minutes
- Typical arrival, Zone 1, overnight or bad weather 1 to 2.5 hours
- Typical arrival, Zone 2 1.5 to 3 hours
Ranges, not promises. You get an update at every checkpoint, and straight away if anything changes.
Questions we hear
Do you tow?
We don't run wreckers. When a truck needs to come in, we call a heavy towing partner, tell you their rate if they give it, and have a bay ready when it arrives.
What should the driver do while waiting?
Get the truck as far off the road as it safely can go, hazards and triangles out, and stay off the traffic side. If anyone is hurt or the truck is blocking a lane, call 911 first.