Twelve questions, answered the way we'd want them answered.

Plan for about 45 minutes. That includes the pre-testing, retinal photos, the exam itself, and time to talk about the results. If a follow-up scan like OCT is needed, we’ll tell you why before we do it and what it costs ($45).

Not by default. Retinal photos let us see most of the retina without drops. We still dilate when there’s a clinical reason, like new floaters, diabetes, or something on the photos, and we’ll warn you about the few hours of blur before we do it.

In Ontario, OHIP covers one full exam per year for patients 19 and under and 65 and over, plus medically necessary visits for certain conditions at any age. Adults 20 to 64 usually pay themselves or through a workplace vision plan. Our adult exam is $135.

Bring your insurance details and we submit the claim from the front desk while you’re standing there. You pay whatever your plan doesn’t cover. If your plan doesn’t support direct billing, we give you a receipt that’s ready to submit.

Yes, and you’ll be treated exactly like everyone else. Our opticians fill outside prescriptions every week, with no exam required, no surcharge and no attitude.

Your prescription is yours. You get a copy after every exam without asking. Your pupil distance (PD) is part of your file, and we’ll give you that too, even if you’re buying glasses online somewhere else.

Because it’s separate work: corneal measurements, trial lenses, a teach session, and a follow-up to confirm the lens sits safely. The fee ($195, or $245 for complex fits) covers all of it, and the prescription you end up with is portable.

Honestly, the evidence that blue-light filters reduce digital eye strain is weak. Strain usually comes from blinking less and focusing up close for a long time, not from blue light. We sell the coating for people who want it ($40), but we won’t pretend it’s medicine. Screen breaks are free and work better.

Between 6 and 9 months, again before school starts, then every year. OHIP covers the yearly exam up to age 19. A passed school screening doesn’t replace this, because screenings miss the eye-teaming and focusing problems that most affect reading.

Sometimes. On average it slows nearsightedness by about half. It doesn’t reverse it. We measure your child’s eye growth first and recommend a program only when the trend justifies the cost and commitment. If it doesn’t, we’ll say so.

No. Call us at (519) 555-0184 and say “urgent.” We hold same-day room every day. Sudden vision loss, a curtain over your vision, flashes with new floaters, chemical splashes, or severe pain with nausea are emergency-department problems. Go straight to the ER, day or night.

Yes. Adjustments are free on any frame from anywhere, forever. Repairs are charged at the cost of parts. Frames bought here carry a two-year manufacturing warranty, and Kite + Co. kids’ frames include one no-questions replacement in the first year.