Twelve questions, answered the way we'd want them answered.

Plan for about 45 minutes. That includes the pre-testing, retinal photos, the exam itself, and time to actually talk about the findings. If a follow-up scan like OCT is indicated, we’ll tell you why before we do it and what it costs ($45).

Not by default. Retinal photography lets us examine most of the retina without drops. We still dilate when there’s a clinical reason — new floaters, diabetes, certain findings on the photos — and we’ll warn you about the few hours of blur before we do it.

In Ontario, OHIP covers one full exam per year for patients 19 and under and 65 and over, plus medically necessary visits for specific conditions at any age. Adults 20–64 generally pay out of pocket or through workplace vision plans — our adult exam is $135.

Bring your insurance details and we submit the claim from the front desk while you’re standing there. You pay whatever your plan doesn’t cover. If your plan doesn’t support direct billing, we give you a ready-to-submit receipt.

Yes, and you’ll be treated exactly like everyone else. Our opticians fill outside prescriptions every week — no exam required, no surcharge, no attitude.

Your prescription is yours — you get a copy after every exam without asking. Your pupillary distance is part of your file, and we’ll give you that too, even if you’re buying glasses online somewhere else.

Because it’s separate work: corneal measurements, trial lenses, a teach session, and a follow-up to confirm the lens sits safely. The fee ($195, or $245 for complex fits) covers all of it — and the prescription you end up with is portable.

The honest answer: the evidence that blue-light filters reduce digital eye strain is weak. Strain usually comes from reduced blinking and long focus, not blue light. We sell the coating for people who want it ($40), but we won’t pretend it’s medicine — screen breaks are free and work better.

Between 6 and 9 months, again before school starts, then yearly. OHIP covers the annual exam to age 19. A passed school screening doesn’t replace this — screenings miss the eye-teaming and focusing problems that most affect reading.

Sometimes. It slows nearsighted progression by roughly half on average — it doesn’t reverse it. We measure your child’s axial length first and recommend a program only when the growth trend justifies the cost and commitment. If it doesn’t, we’ll say so.

No — call us at (519) 555-0184 and say “urgent.” We hold same-day room every day. Sudden vision loss, a curtain over your vision, flashes with new floaters, chemical splashes, or severe pain with nausea are emergency-department problems — go straight to the ER, day or night.

Yes. Adjustments are free on any frame from anywhere, forever. Repairs are at-cost for parts. Frames bought here carry a two-year manufacturing warranty, and Kite + Co. kids’ frames include one no-questions replacement in the first year.