Asked at the front desk daily
Questions, answered plainly
If the answer isn't here, call us — a human picks up 7 days a week.
Do I need an appointment?
No — every clinic is walk-in, always. Saving your spot online just holds your place in that clinic's line so you can wait anywhere but a waiting room. Walk-ins and saved spots are woven into one queue in arrival order.
How accurate are the posted wait times?
They're live estimates refreshed every few minutes from each clinic's check-in system, and they represent time to a provider, not time to the front desk. A serious case can jump the line — that's medicine — but our average door-to-door visit runs about 28 minutes.
What ages do you see?
Six months and up at every clinic. Children under 18 need a parent or legal guardian present for treatment.
What does a visit cost?
Self-pay: a flat $149 clinic visit, $79 virtual visit, or $45 sports physical, plus posted add-on prices you approve in advance. With insurance: your urgent-care copay, typically $25–$75. The whole list is on our pricing page — and on the wall.
Do you take my insurance?
We're in network with most major plans, plus Medicare and Ohio Medicaid. Check the insurance page for the list — and if you're on a high-deductible plan, ask us to quote self-pay too. It's often less.
Can you do X-rays?
Yes — Northland, Eastgate, and Westerville have digital X-ray on site, read during your visit, with a radiologist over-read within 24 hours included in the $95. Downtown refers imaging to Eastgate, about 15 minutes east.
Can I get a prescription?
Yes. Providers e-prescribe to your pharmacy before you've left the parking lot. We don't prescribe controlled substances at virtual visits, and clinic policy limits controlled prescriptions generally.
Will you write a work or school note?
Every visit includes one at no extra charge — clinic or virtual. Just ask your provider.
When should I go to the ER instead?
Chest pain, stroke signs, severe trouble breathing, uncontrolled bleeding, head injury with blackout, or a severe allergic reaction: call 911. And per our promise — if you come to us and need the ER, we waive our fee and call ahead.
How do virtual visits work?
Save a video slot, get a text link, and see a provider from your phone or laptop — every day 8 a.m.–8 p.m., $79 flat. If we can't treat you safely by video, you don't pay; if we send you to a clinic the same day, the $79 becomes a credit.
Do you offer payment plans?
Yes — any balance over $100 can be split into three monthly payments at no interest. Set it up at the front desk before you leave.
Can someone else save a spot for me?
Absolutely — the form asks who the visit is for. Parents save spots for kids all day long; just remember minors need a guardian at the visit.
Still wondering something?
Call (614) 555-0110 or send a note from the contact page.
One line, no surprises
Feel bad? Don't wait around about it.
Check the live board, save your spot at the shortest line, and wait anywhere but a waiting room. Walk-ins are always welcome too.
Rather talk? (614) 555-0110 — a human, 7 days a week.